Call Center Agent - Telemarketer (A97F4EB20F) Portland, Maine

Festiva Development Group currently has part-time Call Center Agent openings at our Portland, ME Office.

Call center agents are responsible for communicating product and reservation information to customers. People in this role will work with a variety of call situations including outbound sales calls for the purpose of marketing promotional vacations (mini vacs), outbound calls for the purpose of booking appointments (day drives), inbound calls from customers responding to advertising, and inbound calls regarding general inquiries. 

The Call Center Agent

  • Generates budgeted tour flow through maintaining minimum booking and show rate efficiencies
  • Maintains individual weekly booking/sales standards
  • Communicates all aspects of the getaway package/day drive appointment to the customer thoroughly and accurately
  • Makes every attempt to reschedule or save an appointment that attempts to cancel
  • Utilizes call techniques learned in training to attain sales and booking goals
  • Manages break time and time between calls in an efficient manner in order to maximize customer contacts
  • Ensures calls meet all established quality standards
  • Adheres to booking qualification guidelines
  • Provides accurate information regarding directions, hours of operation and touring times at all locations in which tours are booked to arrive; makes certain all booked tours (day drives and mini vacs) fit within schedules and allotments provided by sales staff
  • Ensures that he/she is delivering the highest level of customer service to our prospective guests so that Festiva Hospitality Group is represented in the best light possible
  • Maintains data integrity by correctly utilizing dialing systems
  • Protects customer information by storing or destroying information properly
  • Keeps resources and information readily available to insure ability to handle issues and answer questions as they arise on customer calls
  • Keeps a neat and functional work space
  • Provides accurate information about activities in the area/region to ensure that the guest enjoys their visit to our resort area
  •  Performs confirmation and customer follow-up duties as assigned