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Automotive Distribution Team Leader / Network Support

Automotive Distribution Team Leader / Network Support (Team Leader) Rickmansworth, England

Based at the Renault/Nissan Head Office in Maple Cross, we are currently recruiting on behalf of our client for a Field Network Support Team Leader, within the Sales Distribution department. This role is supporting the Renault Dealer Network/ Customer Platform, dealing with any queries that may occur.

This is a permanent position offered through RMS - Resource Management Solutions. 

Duties include:

  • Providing excellent customer service - timely and accurate telephone communication, administration and status reporting.
  • Leadership skills, leading a team of 1 senior consultant and 4 consultants. 
  • Vehicle Distribution related reporting - Produce, analyse, follow up, find and carry out solutions.
  • Manage and implement a network visit plan to ensure AFRL audits and face-to-face coaching and training
  • Ensure that professional relationships are built with all Customers/ Dealerships. 
  • Ensure prompt and accurate responses to any queries received, over the telephone, email and face-to-face.
  • Working in line with Service Level Agreements requirements within the Distribution department.
  • Managing and updating daily the Direct Supply management systems.
  • Managing the invoicing process and implementing improvements / assisting with Month end.
  • Be prepared to be flexible and ensure that any member of the team, including those outside of the department, who are under pressure, are supported and assisted as appropriate.
  • To be responsible for maintaining the best practice in respect of Health and Safety throughout the department and within the Import Centre.

Desired Skills

  • Listening & Understanding: establishing trust & rapport with various actors
  • Influence: suggest solutions and benefits to key actors, and influence best result for the customer and commercially
  • Ability to direct and steer the team of consultants to provide a good quality service
  • Communication: all response media
  • Systems: digest, coach, make best use of
  • Ability to work under pressure and meet tight deadlines
  • Excellent Time Management
  • Ability to prioritise changing demands i.e. business critical vs. day-to-day

Hours of work: 37.5 Hours per week, usually worked between the hours of 9.00am and 6.00pm with a 30 minute break for lunch. The desired candidate must be flexible.

Salary: Competitive Salary + company car. Interviews will take place around the 5th and 6th July 2018.

 

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