Manager, Inside Sales - Cox Business (43051) Omaha, Nebraska

Position Details
Job Title: Inside Sales Manager (Retail) - Cox Business

Location: Omaha, NE

Job Description
Cox Business is growing rapidly! Join a goal-driven, sales organization with pressure to grow revenue quickly. The Inside Sales Manager (Retail) coaches and leads a high-quality team toward achieving Cox Business sales goals. Position is responsible for hiring, training, and developing performance of inside sales and/or retention staff in assigned market to ensure that corporate sales and retention strategies are followed and goals are attained.

Reporting to Director of Sales, the Inside Sales Manager ensures team has the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area. Cox Business is looking for a Sales Manager with the ability to make strategic sales operations decisions and effectively motivate a team to meet ambitious objectives.

Primary Responsibilities
Develop a professional sales culture by serving as a role model for the sales team in all aspects of the business

Effectively hire and build a sales team that has the ability and resources to achieve sales and retention goals

Coach, develop and manage the performance of the inside sales and/or retention sales staff to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area

Serve as a subject matter expert or advisor on selected customer sales and successfully handle issues escalated by team members

Collaborate with Cox Business Marketing Manager to assure that effective planning and coordination between Cox Business Sales and the overall marketing objectives of Cox is maintained

Facilitate segment-specific strategic planning to maximize market share and maximize the potential of teams account lists, includes development of appropriate territory structures for geographical and/or vertical markets

Assign accounts to appropriate sales channels and account representatives with consideration to share growth, cost of sale, and client potential

Set sales goals/quotas and other defined sales metrics for team based on corporate/regional sales goals for assigned market

Develop account forecasts and manage Sales team to achieve maximum revenue while maintaining profitability

Effectively communicate customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Partner with Outside Sales to ensure customer leads received are passed to Inside Sales Representatives as appropriate

Leads sales team meetings to successfully coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards

Coordinates and maintains effective working relationships with other Cox Business and Cox Communications departments to ensure high quality customer service

Review and approve sales presentations, return on investment (ROI) assessments, commission reports, and other reports developed by inside sales team

Prepare regular expense reports and control expenses while meeting or exceeding corporate revenue goals and maximizing product margin

Ensures customer satisfaction by monitoring that direct reports update all required customer information in a timely fashion

Minimum Requirements
3 years business-to-business sales experience
6 months work experience using Windows-based PCs, Microsoft Office
Valid drivers license, good driving record, reliable transportation
High school diploma or GED equivalent
18 years of age or older
Eligibility to work in the United States

Preferred Qualifications
Bachelors degree in a related field
3 years experience in communications sales
1 year call center sales supervisory or management experience
Knowledge of the local market

Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities

About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and
How To Apply