This position is no longer open for applications

POS Field Technician—Northborough, MA—Contract to Hire

At CompuCom, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Overview:

Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair / resolution to minimize customer downtime. May involve use of problem management databases and help desk system.

Responsibilities:

• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customer responding to technical questions or request for information.
• Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Escalates problems and issues to a higher level of support.  This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Performs basic computer hardware and software installations.
• Other duties as assigned.

Qualifications:

• Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
• Ability to attain A+ certification with 90 days of employment
• Retail Service, Self-Checkout Device and Data Cable troubleshooting experience preferred
• Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations
• ***Must have Clean Driving Record***

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it’s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit www.CompuCom.com.

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