Collections Associate

Location:  Glasgow, Scotland
Salary:  33 days days off a year

Collections Associates – Glasgow City Centre
Full-Time Permanent Positions 35 and 40 hour contracts available – 18th March start date

Due to a period of significant growth, we have a number of exciting opportunities within our Collections team in Glasgow.

We build strong relationships with our customers based on trust. We are able to talk openly about their individual financial situations and work with them to help them get back on track with their finances.

Our passion for treating customers fairly enables us to deliver exceptional call quality results and customer satisfaction scores month after month. We’re not your stereotypical debt collectors. Far from it. We’ve made it our mission to help our customers repay their debts in a timely and affordable way.

We put our customers at the heart of everything we do. Our collections teams are on the frontline of our business, making and receiving customer calls and driving our success by achieving the best possible outcomes.

What do we look for?
We want good communicators, listeners and team players who love speaking to and helping customers. You should also take pride in your work, have a keen attention to detail and want to make a difference. Some banking or finance experience would be handy, but more importantly you’ll be able to make decisions and connect with people and customers from all walks of life.

Training & support
Our extensive induction and training programmes will help you develop new skills and behaviours before you talk to customers. Empowered to do the right thing for our customers, you’ll benefit from plenty of coaching and scope for development and personal growth.

What we can offer you
We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and management development programs.

  • Salary £15,400 to £21,000 depending on experience (35 hours permanent contract salary range between £15,400 - £19,000 and 40 hours permanent contract salary range between £18,000 and £21,000)
  • 25 days annual leave and 8 bank holidays (plus opportunity to buy or sell holidays)
  • Pension Scheme – company matching up to 5%
  • Life Assurance 4 x salary
  • Private medical insurance / Health plans
  • Income protection
  • Employee assistance program
  • Cycle to work scheme / Gym Flex / Gadget scheme
  • Childcare vouchers
  • Free fruit and hot drinks

About the Client
Established in 2005, our client specialises in the purchase, collection and servicing of non-performing loans. We identify, acquire and manage secured and unsecured defaulted loan portfolios from financial institutions, such as banks and credit card companies, as well as retail chains, student loans, motor credit, telecommunication firms and utility companies.

Debt is a more prominent and open concern in both society and the wider economy than in previous times. Customers and clients are now more empowered and expect a personalised and bespoke debt management service. Companies operating in the sector must be more customer focused by being more transparent and delivering increasingly innovative solutions using technology and data.

We are committed to making our service more individualised and customer focused. We are a data driven business and we use our insight from over 35 million customer records across six countries to offer affordable and manageable solutions for consumers to reduce their debt in a fair, transparent and structured way. By investing in our people, expertise and market intelligence, we gain a better understanding of our customers as individuals and we continually improve the service we offer, helping them to build better financial futures.

What next?
Interested or want to know more? Please send your CV and call Krishna on 0141 406 6732 to book in for the next available interview. Our client is an equal opportunities employer and FCA regulated company who will conduct credit, fraud, criminal record and 5 year reference checks as part of their pre-employment screening process.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

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