Resource Management Operations Specialist (3176) Wisconsin, USA

Salary: USD35000 - USD45000 per year + Full Benefits

Manages professional service resource requests from receipt in Resource Management Operations (RMO) department to project completion. Provides resource management support so that right resource is available at right time for correct engagement.

Essential Duties and Responsibilities

  • Manages, organizes and processes requests for professional services resources.

  • Initiates project kickoff meetings with appropriate supporting documentation.

  • Assists with scheduling resources and coordinates with respective managers.

  • Setups new engagements in Professional Services Automation (PSA) application software.

  • Processes ongoing engagements in PSA software including contracts, changes requests and other modifications.

  • Assists with scheduling workflow implementation and improvement planning.

  • Provides utilization reporting and communicates forecasted availability and constraints.

  • Provides requested reports for various levels of management.

  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

  • Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience


  • Bachelor’s Degree in related field preferred.


  • 3 year professional or business experience in the following:

  • Knowledge of resource management practices.

  • PSA tool, especially resource management component.

May consider an equivalent combination of education and experience.

Computer Skills

  • Proficient use of all Microsoft Office applications.

  • PSA software; ChangePoint preferred.

  • Microsoft Sharepoint and Customer Relationship Management (CRM) a plus.

Certificates, Licenses, Registrations

  • None

Other Skills and Abilities

  • Ability to work as part of a team where priorities change based on unpredictable external (customer) requirements.

  • Sound communication skills - written, oral, and interpersonal.

  • Proven time management skills; ability to manage multiple tasks to meet a deadline.

  • Superior planning and organization skills; detail oriented with attention to accuracy.

  • Ability to embrace change in a high volume, fast paced environment.

  • Ability to make reasonable decisions in a flexible work environment.

  • Enthusiastic, flexible, and committed.

  • Maintains high integrity with strong ethics and business values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee isconstantly required to sit,talk, see, hear,and use handsand arms. The employee is frequently required to stand; move about,climb stepsor balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.