Solutions Architect (2423) Lansing, Michigan

Plays key role in designing strategy, go-to-market plan, messaging (internal and external), pricing and service portfolio for Logicalis IT Service Management (ITSM) practice. Works with Practice Director to architect Logicalis ITSM solutions and evaluates how best to deliver services to clients. Works with sales, customers, partners and other Solution Architects as subject matter expert to help drive growth within practice.

Essential Duties and Responsibilities

  • Develops and owns Logicalis ITSM strategy, including Helpdesk, ITSM toolset and ITSM assessments.
  • Develops go-to-market strategy and message for external and internal customers.
  • Evaluates new ITSM offerings and partnerships and establishes best way to support and deliver offerings.
  • Assists in developing service offerings associated with Logicalis ITSM practice.
  • Develops TCO models to help customer justify spend in ITSM space.
  • Works with Logicalis delivery team to ensure seamless integration and delivery of ITSM services offering.
  • Works with Account Executives in pursuit of Logicalis ITSM opportunities.
  • Researches ITSM trends and determines how Logicalis integrates and leverages existing capabilities with market direction.
  • Grows and maintains Logicalis' body of knowledge in subject area.
  • Participates in customer pre-sales calls around Assessments, ITSM toolset and Helpdesk.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree in a related field

  • 5 years experience working with HP, BMC, Tivoli, Service-Now and CA’s ITSM technologies; designing and articulating value of ITSM strategy; must be knowledgeable with Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM). Ideal candidate will also have experience designing and selling Service and Helpdesk solutions.
May consider an equivalent combination of education and experience.

Computer Skills

  • Strong working knowledge of Microsoft Office required.
  • Changepoint
Certificates, Licenses, Registrations

  • ITIL V3 Foundation
  • ITIL V2 Manager
  • ITIL V3 Foundation Bridge
  • ITIL V3 Manager Bridge
Other Skills and Abilities

  • Articulate and comfortable talking with various IT levels: C levels, Directors, and Administrators.
  • Ability to travel across United States to meet with clients.
  • Self-starter with excellent organizational, administrative and interpersonal skills.
  • Ability to follow through with tasks, projects and troubleshooting with minimal supervision.
  • Ability to multi-task and work in fast paced environment.
  • Customer interfacing communication skills, both verbal and written.
  • Project management and reporting skills.
  • Problem solving skills.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer.

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