Outbound Customer Service Representative (REE00270) Norcross, Georgia

Provide post-sales/implementation support services to customers through a variety of customer contact methods.

    Key Responsibilities:

  • Conduct a variety of outbound calls to customers including, but not limited to, welcome calls, retention calls, and other notification or pro-active customer service calls.
  • Conduct email communication to customers that are not receptive to phone calls or prove to be difficult to reach by phone for the purpose of pro-active customer service communication.
  • Provide product training via phone to new and existing customers as needed.
  • Must be able to perform a high level needs assessment and present solutions to customers.
  • Pro-actively maintain, and enhance all customer relationships to work towards the goal of achieving high levels of customer satisfaction
  • Engage in highly effective customer interaction that drive improved renewal rates.


  • High school diploma required. Bachelor’s degree preferred
  • Minimum 3-5 years experience in a call center / customer service environment required
  • Knowledge of Microsoft Office Suite of Products and strong data entry skills.
  • Excellent communication (written / oral) and interpersonal skills.
  • Clear and pleasant phone presence.
  • Excellent grammar skills.
  • Strong service/problem solving skills; must have the initiative to take action.
  • Results oriented and ability to work under pressure.
  • Courteous and client oriented.
  • Displays a positive attitude and is adaptable to change.
  • Proven prioritization and organization skills.
  • Ability to work independently and as a team member

About Reed Construction Data

Reed Construction Data (RCD) is a subsidiary of Reed Elsevier, a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business Sectors. RCD is a key unit of the Business sector, reporting into Reed Business Information headquartered in the United Kingdom. The RCD division is a leading provider of construction information and analytics. Our portfolio of information products and services is designed specifically to help construction industry professionals advance their business with timely and accurate project and cost data which advances our customers strategic decisions toward profitable growth. We have a workforce of 500 + highly valued employees and we recognize that our success as a company depends upon the people who passionately contribute their abilities to the business of Reed Construction Data. 

Salaries / Benefits

We offer competitive salaries and an excellent benefits package that will provide you with significant opportunities and advantages. You may choose from a wide menu of options including medical, dental, vision, life, AD&D, short- and long-term disability, tuition reimbursement, 401(k), retirement benefits, flexible spending accounts, generous paid time off, and holiday time. You are eligible for many of our health benefits from your first day of employment. 

For More Information

We realize that selecting your next employer is important to you and your career development. If you meet our qualifications for this exciting role, or for more information about Reed Construction Data, please visit our company website at http://www.reedconstructiondata.com/ . 

To apply online, click on the following link: www.reedconstuctiondata.com/careers

RCD is committed to promoting a diverse workforce and strives to create a work environment that respects individuals and their contributions, and fosters innovation.