Assistant Facility Manager, Shuttle Operations (-2138) Cleveland, Ohio

Salary: USD30000 - USD34000 per year

MAIN RESPONSIBILITIES

  • Lead programs to improve client and customer satisfaction.
  • Assist in the management of the day-to-day activities of the assigned locations.
  • Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
  • Ensure appropriate customer interaction.
  • Supervise the completion of all closing reports.
  • Monitor and implement effective revenue control procedures. Perform other necessary functions as assigned.
  • Assist with the daily data entry of the revenue reports.
  • Compile and interpret reports on a daily basis for the operation of the facility.

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Graduate. Some college a plus.

Experience Required: At least one year supervisory experience required (supervisory experience in the transportation and/or parking industry a plus).

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state driver’s license, with a current address and an acceptable DMV record. Candidates with a current CDL license and passenger endorsement preferred.

Computer Skills: Intermediate computer skills utilizing Microsoft Office (Excel and Word)

Other Desired Qualifications: Knowledge of transportation (shuttle operations), DOT shuttle operations, union contracts, and payroll strongly desired.

Competencies: Superior verbal and written communication skills; Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment for extended periods of time. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.

Additional Information (if applicable): The ideal candidate will be a strong problem solver; possess excellent customer service skills; have previous management/supervisor experience; and have basic mechanical skills.  A valid CDL, Class C with passenger endorsement is required.  Special shift requirements:  2nd shift, 3rd shift and week-ends.
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Standard Parking is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, or other classes protected by federal or state law. Standard Parking does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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