Customer Support Executive (ELLIE5792) Hassocks, England
| Salary: | GBP21331 - GBP25822 per annum |
Customer Support Executive
Location: Hassocks you must be able to drive to access this business
Salary: 21,331 - ?25,822 - dependant on experience + shift allowance
Hours: 44 a week working a shift pattern of 2 days/2 nights and then 4 off.
We are currently recruiting for a busy and progressive aviation organisation based in Hassocks. The purpose of the role will be to provide customer support on a 24 hour, 365 days a year basis working for the organisations busiest department.
Responsibilities will include:
- Handle all customer out of hour?s queries regarding grounded aircrafts that need new parts and components.
- Respond to customer AOG and priority requirements in appropriate time frames.
- Deliver high quality customer service at all times.
- Manage customer accounts and contracts, including specific requirements.
- Trade inventory by means of exchange, loan and sale.
- Purchase items for customer requirements and brokered transactions.
- Negotiate with customer and suppliers when needed.
The ideal candidate will have the following skills and experience:
- Preferred background in aviation or rotable trading.
- Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
- Previous experience working with customers in a 24 hour service environment.
- Professional and courteous phone manager.
If this Customer Support Executive role is of interest please apply today.