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Technical Customer Service Advisor

Technical Customer Service Advisor (VC5575) Scarborough, England

Salary: GBP16000 - GBP19000 per annum

 Castle Business Support are recruiting for a Technical Customer Service Advisor to join our client based in Scarborough.

Are you an excellent problem solver with the ability retain and work with technical information?

Are you able to exercise three-dimensional special awareness?

Can you visually work things out in your mind and apply this?

Do you have excellent communication skills both verbal and written?

Are you up for a new challenge where you can utilise your technical mind?

If so, we would love to hear from you!

This is an excellent opportunity to join a fantastic, local company in Scarborough within a role that will end up having several elements. You will be delivering excellent customer service from the outset which will then develop into adding on technical support once you have gained product knowledge, which will in turn develop into basic quotation support once the first two are happily happening.

Duties:

  • Comply with standard operation procedures and contribute to quality system reviews and give feedback for improvements to your line manager
  • Act as the single point of contact to seek resolution to the reported customer service issues
  • Liaise with relevant departments and external suppliers to effectively resolve customer service issues
  • Provide technical support to customers on a wide range of products
  • Handle customer enquiries professionally and efficiently
  • Accurately interpret and process customer enquiries
  • Assist the office team in meeting their quotation KPIs during busy periods
  • Maintenance of social media profile for the business

Requirements:

  • You MUST have the ability to absorb technical information and apply to the role
  • You MUST be a good problem solver with the ability to analyse and interpret information
  • You MUST have excellent interpersonal and communication skills
  • You MUST be highly organised with excellent time management skills
  • You MUST be able to work independently as well as part of a team
  • IDEALLY you will have worked within a similar role

Company:
A family run business, based in Scarborough, North Yorkshire who manufacture high quality PVCu and Aluminium products, known for being a modern, progressive, customer focused business.

The Benefits:

  • Monday to Friday 8.30am – 5pm
  • £16 - £19K dependable upon skills and experience
  • Full-time, permanent position
  • Working for a well-established local business
  • IMMEDIATE START!

CONTACT:
Kate Spivey kate.spivey@castle-employment.co.uk / 01723 365432

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