This position is no longer open for applications

Castle Business Support are recruiting for a Client Services Manager to join a fast-growing property specialist. Working for a market leader in property this is an exciting time to join an expanding business.

Do you have a proven track record operating as an outstanding client services person?

Do you love building and developing relationships both internal and external?

Have you had previous experience within a account manager/customer service role?

If so, we would love to hear from you!

Duties:

• The company is growing rapidly as they have entered new markets and developed new relationships. The client services role is a key role within the team to manage the day to day communication and delivery of outstanding service with clients.
• Five different arms of the business are involved in delivering the Insight Group investments and this role is to pull together all the communication from the different businesses and make the clients experience an excellent one.
• This will involve liaising with the property sourcing teams, mortgage teams, rental team and maintenance team on a daily basis to drive forward the process for our clients and to deal with any problems or queries.
• You will take full responsibility for the delivery of an excellent client experience and take a part in driving the improvement of the client experience across the company.
• The role will also involve developing relationships with clients that will make them raving fans of the company and comfortable to refer us to many family and friends.
• Training will be given in this area to the right client services manager
• This role may occasionally involve evening work attending events with clients or entertaining them.

Requirements:

• You MUST love talking to people and committed to giving a great service
• You MUST be enthusiastic, hardworking with a zest for learning and progression
• IDEALLY you will be a real people person with an ability to communicate effectively and positively  
• You MUST have a customer service experience 

Company:

The company is the market leading and largest property portfolio building company in the UK and is also amongst the top three companies in property education, in addition to being a leading property sourcing company.

The Benefits:

• Monday to Friday, 9am-6pm, additional hours may be required dependent on business requirement
• Salary of £18,000 per annum in the probationary period of three months and then rising to £20,000 per annum after successfully completing the probationary period. Then increasing after 9 months and a year of successful work to a salary of £22,000.  Also, there is a commission structure attached to this role which can result in an additional £3000+ for on target commissions.
• Full-time, permanent position
• Career Progression Opportunities
• Health Cover, Gym Membership, Sports and Social Events, 0% loans and free parking 
• Scarborough town centre based

About us:

CASTLE has been established for over 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!

CONTACT:

Alex Bowman alex.bowman@castle-employment.co.uk / 01723 365432