This position is no longer open for applications

Castle Business Support are recruiting for a Customer Service Advisor/Receptionist to join our client based in Scarborough.

• Can you work at pace and work well under pressure?
• Do you have fantastic communication skills with a resilient attitude?
• Do you have proven customer service experience within a busy environment?
• Have you got excellent administration skills with the ability to prioritise your workload?

If so, we want to hear from you!

This is a great opportunity to join an established team and provide excellent customer service to internal and external current and new customers. A chance to showcase your skill set and communication skills and really make an impact on our client’s business.

Duties:

• Understand customer service needs by listening to customer's description of services required; clarifying the description of services required; checking vehicle service records.
• Sell additional automotive services by suggesting services that could be provided at the same time.
• Prepare automotive service orders by entering services required into service management database; examining automotive technician work schedules; scheduling and coordinating services; informing the customer of date and time of service appointment; obtaining customer's approval of service estimates.
• Maintain customer rapport by reminding customers of scheduled service appointments; following-up on "no-shows;" explaining service estimates and expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns; resolving problems; planning future services; contacting customers to remind them of service plans.
• Maintain automotive service records by recording services rendered and problems encountered; scheduling anticipated services.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplish organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• You MUST have excellent and proven customer service experience
• You MUST be able to work calmly under pressure and have a resilient attitude
• You MUST be able to work under tight deadlines and manage your time effectively

• You MUST be well organised with fantastic attention to detail
• You MUST have excellent communication skills both over the phone and face to face
• You MUST be computer literate with excellent data entry skills including excel and word
• IDEALLY, you will have experience within a similar role

The Company

A leading service centre in the Scarborough area. A brand well recognised locally as specialising in quality service.

The Benefits:

• Monday to Friday working hours including half day Saturday
• Room for progression and growth within the company for the right person
• Permanent, full-time position
• Competitive Salary
• Immediate start

CONTACT: 

Alex Bowman on 01723 500643 or alex.bowman@castle-employment.co.uk