Student Services Advisor (VC6319) Scarborough, England
Salary: | GBP16733 - GBP16733 per annum |
Castle Business Support are looking for a Student Services Advisor for a company based in Scarborough within the Education sector. This is a full-time, permanent position.
You will work within a team of advisors providing a high level range of support services for students and staff. Each Advisor will be required to provide support in the following areas:
· Student enquiries
· Admissions
· Financial support
· Travel
· Reception
RESPONSIBILITIES:
- To provide an excellent responsive customer service to students, staff and visitors.
- To maintain excellent communicative links with college staff, students and external clients.
- To provide support and advice to potential and existing students, academic staff and external customers, dealing with a wide range of enquiries relating to the support services provided and acting as the first point of contact.
- To lead in the processing, tracking and administration of enquiries, ensuring they are entered accurately onto the college’s student records system.
- To lead and administrate the student applications process
- To process all types of welfare support funds and their allocations to students, including
submissions to external and internal payment agencies. - To respond efficiently to enquiries from parents/students/tutors/external agencies.
- Provide clerical support relating to all correspondence with recipients/applicants.
- Coordinate and arrange student transport as appropriate.
- To meet and greet Students, members of the public and visitors in a friendly and courteous manner.
- To direct Students and visitors to the appropriate department
- To operate the switchboard, answer phones and transfer calls to the appropriate department
- Operate an effective and compliant ‘signing in’ system for all visitors to the college.
- Contribute towards ensuring the high-quality maintenance of student services environments
- Provide administration support.
THE REQUIREMENTS:
- Knowledge of working within an administrative environment
- IT literate
- Experience of working within a team
- Possess excellent customer service, interpersonal and communication skills
THE COMPANY:
- Education Sector
- Offers further Education and Higher Education
- Busy and open plan environment
- Free car parking on site
- The business is easily accessible from the main road and public transport links
THE BENEFITS:
- Salary: £16,733
- Permanent, full-time position
- Monday-Friday, 37.5 hrs
- Full training provided
CONTACT:
Please contact Kate Spivey on 01723 365432 if interested or email your CV to kate.spivey@castle-employment.co.uk