Hotel Receptionist

Hotel Receptionist (VC6268) Scarborough, England

Salary:	GBP16800 - GBP16800 per annum

The Position:

Castle Business Support are recruiting for a Hotel Receptionist to join our client based in the outskirts of Scarborough.

Do you pride yourself on your fantastic customer service skills?

Do you have excellent communication skills both verbal and written?

Are you a team player with the ability to work at pace and under pressure?

Are you happy to work shifts and flexible on your working hours?

If so, we would love to hear from you!

Duties:

Taking calls and directing them appropriately through the main switchboard
Ensure that all guests receive a friendly, professional welcome
Dealing with all enquiries whether that be via face to face, email or telephone
Taking and inputting reservations on to the reservations system
Cash handling and balancing of all monies taken in cash, credit card or cheque
Type up letters, table plans, menus and any further work directed by the management team
Produce reports for all departments and communicate any changes to bookings via the hotel reservation system
Monitor website bookings
Undertake any further duties as directed by the management team
Ensure a smooth and detailed handover takes place daily for the next receptionist on shift

Requirements:

You MUST have experience of customer service, IDEALLY within a hotel environment
You MUST be highly organised, efficient and focused with a positive attitude
You MUST have administration experience and be able to prioritise your workload
You MUST have excellent communication skills
You MUST be able to work shifts and be flexible on your working hours
You MUST be able to drive as the location requires a car
IDEALLY you will be immediately available

Company:
A beautiful country hotel with an excellent reputation locally and in North Yorkshire. Known for its beautiful location and events.

The Benefits:

CONTACT:
Kate Spivey kate.spivey@castle-employment.co.uk / 01723 365432