This position is no longer open for applications

The Position:

Castle Business Support are recruiting for a Part-Time Customer Service Advisor to join our client based in Scarborough.

• Do you have proven customer service experience within a busy environment?
• Do you have fantastic communication skills with a resilient attitude?
• Are you an excellent communicator with the ability to build effective working relationships?
• Have you got excellent administration skills with the ability to prioritise your workload?
• Do you have an understanding of the education sector?

If so, we want to hear from you!

This is a great opportunity to join an established team and provide excellent customer service and to be the first point of contact via telephone, face to face and online. A chance to showcase your skill set and communication skills and really make an impact on our client’s business.

Your responsibilities will include:

• Dealing with customers ensuring excellent customer service at all times
• Administration duties alongside your customer service
• Provide excellent customer service to staff, students and external customers
• Operate the switchboard, transferring calls accordingly
• Input correct data into the systems, addressing internal and external enquiries
• Provide administration support to the student services team
• Meeting and greeting students, visitors and staff in a friendly and professional manner
• Record reported student absences and other pastoral care comments into the system
• Operate a compliant signing in system for all external visitors
• Provide reception duties

Requirements:

• You MUST have excellent and proven customer service experience
• You MUST be able to work calmly under pressure and have a resilient attitude
• You MUST be able to work to tight deadlines and manage your time effectively

• You MUST be well organised with fantastic attention to detail
• You MUST have excellent communication skills both over the phone and face to face
• You MUST be computer literate with excellent data entry skills including excel and word
• IDEALLY you will have experience within the education sector

The Company

A leading college in North Yorkshire, offering higher education, training, apprenticeships with a brand recognised locally and beyond.

The Benefits:

• Monday to Friday working hours
• Working for a well-established education establishment
• Permanent, part-time position (19.5 hours)
• £15,000 - £16,000 dependable on skills and experience
• Immediate start

CONTACT: 

Kate Spivey on 01723 365432 or kate.spivey@castle-employment.co.uk