Jr Network Engineer (323686/001) Evere, Belgium
Our company belongs to an international organisation. In Belgium we offer fixed price projects,managed services and consultancy. We focus on international environments, providing around the clock support. From our operating centre, located in the Brussels Area, we take over the burden of daily operations and optimization of our customers’ security infrastructure. All personnel, as well as the operational organisation are security cleared. The services we offer are mainly focused on – but not limited to – security equipment such as Firewalls and Security Infrastructure (AV, AS, IPS), Proxy/Reverse Proxy, URL Filtering, Content Scanning, Access Control…
Your daily tasks consist of:
We are looking for:
Your daily tasks consist of:
- Day-to-day incoming calls/mails management for the NSOC
- Creation, handling and follow-up of incidents notified by supervisor or customers
- Escalation management (making sure 2nd line & 3rd line respects SLA’s)
- Resolve incidents for which established processes are defined
- Handle changes for which established process are defined
- Keep CMDB up-to-date
- Possible evolution towards 2nd line support role (solving incidents and deployment of equipment at client’s)
We are looking for:
- Strong ability to work in a team, to report and to work under pressure
- Good communication skills and customer oriented
- Rigorous and ambitious
- Graduate or equivalence experience
- 2 - 3 years professional experience in IT Computer fields
- Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
- Proven working experience in IT systems administration / support / configuration.
- First Experience in IT Security domains (Firewall, Antivirus, …)
- Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
- Proficient in French, Dutch & English.
- Cisco CCNA is a plus