This position is no longer open for applications

German Speaking Helpdesk Analyst – Microsoft – Telford

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Multilingual Helpdesk Analyst required for a specialist manufacturing organisation based in Telford. You will be responsible for providing 1^st line technical support to all employees across EMEA sites including German, English and French speakers. You will be required to manage incidents and communicate effectively across the business.

Key Responsibilities

• Provide 1^st line support and assistance to end users across the EMEA offices
• Provide excellent support and translations for helpdesk incidents and service requests raised from German speakers.
• Handle support requests within SLA’s and escalating where required
• Assist in software installations and carry out user administration (Active Directory)
• Handle and escalate incidents and communicate solutions and updates across the organisation

Key Skills

• Excellent 1^st line support/helpdesk support experience
• Good knowledge of Active Directory such as user administration
• Excellent working experience with Microsoft Servers and Technologies
• Good experience with TCP/IP, VMWare, VPN, Routing, Firewalls would be beneficial
• Clear written and verbal communication.

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Our client is offering up to £25,000 per annum depending on experience for this position.

Interested?! Send your up to date CV to Ellis Wood at Crimson for review

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Crimson are acting as an employment agency in regards to this vacancy

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA