Online Community Manager (BBBH6366) Greenwich, Connecticut
|Salary:||USD50000 - USD60000 per year|
Our client provides a social networking platform for professionals and clients in the financial advisory space. They are seeking an Online Community Manager to create engaging content, manage member relationships, and strategize growth plans.
Ideal candidates will understand both how to engage people online and how to communicate effectively about topics of interest to the financial industry, such as financial advisors and wealth managers.
� Interact with a high quality community of financial services professionals
� Join and encourage conversations around timely topics that are relevant to our community
� Build a network of relationships with other community managers, online leaders, online publications and bloggers
� Know each and every pixel of our site, suggest product improvements and connect community feedback with our support team
� Bring the voice of our members to strategic product roadmap planning
� Help and onboard new members that require special treatment
� Work closely with the PR and Marketing teams to create and distribute weekly newsletters, plan online events and manage presence in other social media sites.
� Identify relevant user generated content to be leveraged online.
� Continuously improve both the result and the definition of site engagement metrics
� Always challenge and enhance product pitch according to user feedback and needs.
� Assist in identifying and developing partnerships pertinent to enhancing community engagement
� BA/BS in communications, journalism, or similar
� Demonstrated experience engaging users online or developing ambassador programs
� Knowledge of the financial advisor space and issues
� Strong familiarity with social media streams, and particularly Twitter & Linked-In
� Strong creative writing skills
� Experience monitoring and responding to online metrics
� Ability to engage the online user with creative strategies and tactics
� Ability to listen, empathize with and respond to the customer
� Proactive, get-it-done attitude; strives for excellence; ability to juggle many tasks; detail oriented
� Comfortable working in an entrepreneurial environment
� Experience in online customer engagement strategies and execution
� Experience at a top publication or investment firm or industry organization
� Experience with online measurement tools, video production, online events