Customer Service Representative

Job Description:

Customer Service Representative Summary:

Signature Consultants is seeking a Customer Service Representative for an opportunity in the Des Moines, IA area. The Customer Service Representative will provide the services necessary to support the recruiting, licensing, contracting and termination of producers, organizations and brokers of our client’s multiple and diverse distribution systems. The challenge of this position is to build contracts to support specified commission structures, and to ensure licensing and contracting is in compliance with state statutes, laws, and guidelines.

Responsibilities:

• Process contracting applications by reviewing contract forms to ensure they are complete, they are in compliance with State Insurance Departments, and to determine the compensation structure requested by the requesting party
• Conduct a moderate to complex review to determine if there are outstanding requirements based on established guidelines
• Build the contract on the appropriate systems and subsystems to support the desired commission structure
• Perform state due diligence prior to contracting producers. Complete a confidential background check by ordering and reviewing the appropriate financial documents (credit reports, criminal reports, vector reports and NAIC state producer database reports) as required by the client and the respective State Insurance departments. Determine if a producer or organization meets established company guidelines for approval
• Approve or recommend declining the producer based on information in the matrix
• Work with Producer Review area to review recommendations to decline producers and to receive final approval to decline a producer
• Complete producer contracting and appointments in a date sensitive manner to ensure compliance in the acceptance and processing of new business submitted by a producer
• Interact with State Insurance departments regarding licensing, appointments, and terminations to ensure compliance with all state guidelines and statutes
• May assist with the processing of state appointment renewals
• Maintain producer contracts by processing moderate to complex contract changes, reinstatements, transfers, and terminations
• Correspond with external customers via email or outbound calls to resolve good order requirements

Qualifications:

• College degree preferred
• Continuing education (LOMA, Classes, Seminars) preferred
• High school diploma or equivalent required
• Minimum of one year of customer service experience required and one year of processing experience preferred
• Strong attention to detail skills and efficient/effective use of processing systems and PC systems/software
• Must have the ability to understand questions and interpret requests
• Must possess strong written and verbal communication and interpersonal skills
• Must have the ability to prioritize multiple responsibilities and work in a high pressure, time intensive, customer service work environment

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.