Alarm Call Center Manager (Alarm Call Center Mg) Toronto, Canada
Position: Alarm Call Center Manager
Must have experience as a Alarm Call Center Mgr to qualify for this role. Prior security systems experience in remote monitoring is a MUST.
Minimum 2 years experience in a management or supervisory role within a call center environment. Strong leadership, organizational, project management and problem-solving skills. Experience in creating training materials and conducting training sessions. This position requires you have exceptional customer service skills and a passion for learning. Understanding of Electronic Security Monitoring call center environments and services provided A minimum of 5 years previous Alarm industry experience Prior security systems experience in remote monitoring is a MUST. Previous security monitoring equipment/systems audit experience a plus
Knowledge of state of the art security technology, to include alarm and access control systems, CCTV systems, communications technologies, software programs, home alarm systems and photo imaging systems. Strong personal computing skills, to include all office related products and familiarity with Internet, databases and networks. Good organizational skills, with an emphasis on multi tasking and rapidly assessing and shifting priorities. Excellent interpersonal skills and ability to maintain professional demeanor under stressful situations.