Content Management Analyst – TN #2306 (Content Management) Collierville, Tennessee
Position: Content Management Analyst – TN #2306
Location: Collierville, TN
Relocation cost to be covered for the right candidate
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Evaluate, implement and manage Enterprise Content Management (ECM) systems, equipment, related systems and services for headquarters and remote locations. Coordination of business processes and technology to develop and document enterprise electronic and paper records management strategies ensuring a consistent vision for future and chosen technologies are sustainable. Manage ECM solutions performing the object development, implementation, qualification of final product via user acceptance testing and operational readiness at the time of delivery. Perform installation and upgrades of hardware, software and ensuring on time completion of projects. Participate in the renewal of maintenance contracts and resolution of disputes of non-performance. Develop and deploy various types of configuration and application components including object models, document OCR, security and user management based on business requirements and policies. Define and develop repeatable and/or customized content management solutions. Develop design and operational documentation that includes workflow use cases, context diagrams, vendor and product evaluations, requirements documents, operational support documentation, test cases and training material. Administer training and standard business practices to achieve compliance with record and information management policies and procedures. Adherence to disaster recovery plans to ensure that the organization has the necessary information to continue functioning in the event of a major disaster. Plan and recommend potential acquisition of needed equipment, software and services within assigned responsibility. Monitor applications for high availability to user community. Troubleshoot application errors and any problems that lead to user disservice. Communicate with the vendor and/or internal personnel for follow through. Stays current with evolving and emerging technologies. Other work-related duties as assigned by manager. Reliable and regular attendance is expected.
QUALIFICATION REQUIREMENTS: Experience in managing/coordinating records management and document controls program within a multi-function enterprise. Knowledge of automated document management systems. Knowledge of living documents and records life cycle process to include information system design, reports management, correspondence management, etc.
EDUCATION and/or EXPERIENCE: Bachelor's degree in Computer Science/Information Sciences/Systems, IT or related field and at least 3 plus years of experience in the field of content management installation & implementation with a minimum of two years directly related to image archiving, IBM content management, Optima IMS and/or Kofax Capture products, configuration and implementation, and experience with management/maintenance toolset, Scanners, OCR, desktop products, as well as Windows/Linux operating system experience or equivalent combination of education and experience.
OTHER SKILLS and ABILITIES: Ability to communicate and interact effectively, written and verbally, with all levels of personnel; internal and external personnel, peers, management and cross-functional areas, to clearly and concisely obtain and communicate business case, processes, alternative solutions Excellent PC skills including word processing, spreadsheet, presentation and scheduling Ability to set priorities and work on multiple tasks Ability to assess, maintain and deal with confidential information with discretion Ability to make effective presentations and conduct training Ability to solve problems Business case knowledge; ability to map business needs with enterprise content management and determine ROI Experience with business process analysis and workflow Ability to draw out information and develop in-depth understanding of interrelationships and complex processes Knowledge of packaged content server offerings including installation, configuration and administration System experience with content management applications such as IBM DB2, IBM Content Manager, Optima IMS, SQL, WebSphere, eClient, Kofax Capture, e-Capture, iPayments (iCashiering and iBusiness), SharePoint Knowledge of Windows 2003 and 2008 application server platforms Knowledge of web technologies such as HTML, XML/XSL, Java, .Net Experience in evaluating and determining hardware and software best fit assessment, deployment best practices, content migration Knowledge of software life-cycles Ability to seek and acquire knowledge on evolving and emerging scanning software, hardware and storage solutions; rapidly learn with developing technologies Ability to troubleshoot Ability to estimate time needed for software development and develop testing criteria Ability to suggest alternative approaches
1. Bachelor's degree in Computer Science/Information Sciences/Systems, IT or related.
2. 3 + years of experience in the field of content management installation & implementation.
3. 2 + years directly related to image archiving, IBM content management, Optima IMS and/or Kofax Capture products, configuration and implementation.
4. Experience with management/maintenance toolset, Scanners, OCR, desktop products, as well as Windows/Linux operating system experience.
5. Experience in managing/coordinating records management and document controls program within a multi-function enterprise.