Systems Administrator (3257) Butler, Ohio

Summary



Supports customers' server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, OH. Responsible for support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services including Windows / Unix / Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.



Essential Duties and Responsibilities



  • Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure.
  • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
  • Creates, uses and maintains technical and process documentation.
  • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
  • Maintains current knowledge of core service offerings and SLAs. Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities

This job has no supervisory responsibilities.



Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience



Education:



  • Associate’s Degree in a related field.
Experience:



  • 2 years experience in multiple technologies, including any of the following:
    • Window Server administration: Exchange, Active Directory; 2000 & 2003, (Server 2008 preferred)
    • Linux server administration
    • Network technologies: Cisco, switch/route, ASA, IPT, UCCX
    • Any type of clustering: Citrix, VMware, Symantec Enterprise AV solutions
    • IBM Power series: BRMS, UbiStor, Unix/Linux
    • Veritas NetBackup
May consider an equivalent combination of education and experience.



Computer Skills



  • Proficient use of all Microsoft Office applications.
  • Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk).
  • Understanding of network and server monitoring tools and technologies.
Certificates, Licenses, Registrations



Following certifications are preferred:



  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Red Hat Certified System Administrator (RHCSA)
  • CompTIA A+ / CompTIA Network+
Other Skills and Abilities

  • Detail-oriented with the ability to multitask and prioritize.
  • Excellent customer service and interaction skills.
  • Outstanding verbal, written, and technical/business communication skills.
  • Ability to execute tasks, projects, and troubleshooting with minimal supervision.
  • Must be able to accommodate requests from multiple customers and Logicalis Account Executives.
Physical Demands



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this Job, the employee isconstantly required to sit,talk, see, hear,and use handsand arms. The employee is frequently required to stand; move about,climb stepsor balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.



The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


Logicalis is an Equal Opportunity Employer.



To apply, please click here