System Engineer - Backup Recovery/Storage (3249) Butler, Ohio

Summary



Provides Tier III engineering and support for Logicalis and customers’ Backup Recovery/Storage environments.



Essential Duties and Responsibilities



  • Performs installation, configuration, maintenance, monitoring and support for storage hardware and software used by Windows and UNIX operating systems in both Logicalis Data Centers and remote client locations.
  • Supports clients with design, implementation, daily monitoring and maintenance of backup solutions implemented within client or LEC infrastructure across heterogeneous operating system (OS) platforms.
  • Supports escalated NetBackup support issues, coordinates communications between operations staff and supports staff to resolve complex issues.
  • Acts as escalation point for lower tier technical teams; directs team members in incident, problem and change request resolution and provides guidance on projects.
  • Maintains strong relationships with Symantec including ExSP reporting.
  • Defines and manages NetBackup integration to Logicalis monitoring and reporting (Nimsoft) and ticketing (Service Now).
  • Participates in managing customer change requests and problem ticket resolution.
  • Demonstrates expert level skills in areas of design, implements and troubleshoots complex backup recovery and storage environments.
  • Interacts with other support departments to provide resilient computing environments for Logicalis customers.
  • Documents environments, processes and procedures to enable support of environments by other members of storage team.
  • Provides periodic environment review and suggests enhancements of services or resiliency of environments.
  • Works with Service Delivery Managers (SDMs) to propose enhancements to clients’ storage infrastructure in order to meet compute environment requirements.
  • Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures.
  • Keeps current with manufacturer technical certifications, specialization exams, and licenses.
  • Creates and documents media rotation processes including integration to Service Now and 3rd party remote hands and offsite storage.
  • Identifies, tests, evaluates, and documents backup and recovery solutions.
  • Collects statistical information to monitor growth and reports to management.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities



This job has no supervisory responsibilities.



Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience



Education:



  • Bachelor’s Degree in a related field.
Experience:



5 years experience in the following:



  • Symantec / Veritas NetBackup versions 6.0 through 7.x
  • Migrating from NetBackup 6.x to 7.x
  • Administrative scripting (ex: VBScript, ADSI, Perl, WMI, etc.)
  • Implementing and administering NetBackup environments
  • Testing, researching and implementing Disaster Recovery technologies in NetBackup context
  • Creating, documenting and testing Disaster Recovery procedures
  • Managing large server environments (hundreds of servers)
  • Virtual Tape Library (VTL) environments, disk-to-tape and disk-to-disk solutions such as Data Domain
  • Various tape libraries and tape drives, ISA servers, and blades
  • Networking technologies (TCP/IP, routing, etc)
  • SAN and NAS technologies (iSCSI, FCP, CIFS, NFS, etc.)
  • Configuration and cross-training of client-side storage applications
  • Administering enterprise and mid-range storage hardware and software in a Fibre Channel SAN environment from any of the major storage vendors:
    • EMC – Symmetrix/DMX, Clariion/CX, VNX abd VMAX lines
    • IBM – ESS and DS lines
    • HDS – USPV and AMS lines
    • HP – XP, EVA, and VA lines
    • NetApp
  • Working with enterprise SAN switch infrastructures including zoning and monitoring of McData, Cisco and Brocade brands
  • Performing data replication, both local and extended distance, with any of the major vendor products (EMC Timefinder/SRDF, IBM Flashcopy/PPRC, HDS ShadowCopy/TrueCopy/Cross-System Copy, or HP Business Copy/Continuous Access) NetApp SnapMirror, SnapVault
  • Managing storage virtualization under products such as IBM SVC, IBM V7000, NetApp Vseries line, or EMC VNX and VMAX lines
  • Managing NAS units such as Dell PowerVault, Onstor or EMC Celerra lines, NetApp
  • Managing storage on any of the major Unix operating systems AIX, HP-UX, Solaris, or Linux
  • General cognizance of storage metrics, storage trend analysis and reporting
  • General scripting skills using sh, ksh, perl, kixtart, vbs or wsh or any other variation of scripting languages
Experience in the following is a plus:



  • Migration skills such as moving data centers and moving platforms
  • Other backup products such as Tivoli Storage Manager, HP Data Protector and Backup Exec
  • Any data de-duplication technologies
  • NetBackup encryption methods
  • Supporting sales team (ie. pre-sales Technical Consultant)
May consider an equivalent combination of education and experience.



Computer Skills



  • Proficiency with all Microsoft Office applications.
  • Intermediate to high level knowledge of Windows Administration.
  • Intermediate to high level knowledge of AIX/Linux/UNIX Administration.
Certificates, Licenses, Registrations



  • Symantec Technical Specialist (STS) - NetBackup 7.x (or higher)
Other Skills and Abilities



  • Outstanding oral, written, and technical/business communication skills.
  • Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.
  • Breaks down ideas, problems, or opportunities into components, solve problems, and implement client requests.
  • Eager to evaluate and test new manufacturer products, services, troubleshooting, installation, and configuration techniques.
  • Works effectively under pressure and stressful situations.
  • Stays on leading edge of technology by learning new techniques and methods through continual education.
  • Evaluates, escalates, and exercises good judgment and make decisions based on limited information.
  • Works as stand alone or in team environment.
  • Eager to work pro-actively and to do what is expected at all times.
  • Available for on-call duties that include 24x7 responses on rotating basis within team.
  • Available for up to 25% travel in and/or out of state and country may be expected, possibility of overnight stays.
  • Meets deadlines by prioritizing work requests based on sense of urgency.
  • Strong technical and customer interaction skills.
  • Self-starter with excellent organizational, administrative and interpersonal skills.
  • Follows through with tasks, projects, and troubleshooting with minimal supervision.
  • Superb customer service skills.
Physical Demands



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this Job, the employee isconstantly required to sit,talk, see, hear,and use handsand arms. The employee is frequently required to stand; move about,climb stepsor balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.



The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.



Logialis is an equal opportunity employer.



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