Culture and Awareness Lead (90124230) Northampton, England
Barclaycard Technology
What do we do?
- Assess: Drive and support regular and ad-hoc risk assessment of Barclaycard Technology Risk & Control profile
- Evaluate: Apply consistent risk measurement articulating impact in business terms
- Report: Timely, targeted circulation of data and analysis covering current and emerging issues/ trends. Regular review, benchmarking against risk appetite, challenge and escalation with Barclaycard & Group stakeholders
- Remediate: Ensure remediation addresses the risk, sustainably, pragmatically and timely
- Assure: Friendly check and challenge of risk position, decisions and delivery
Main duties and responsibilities
Providing expert guidance on how to best land and embed change
- Engage and manage engagement to support programmes / projects with organisational change subject matter expertise
- Understand Change impacts on target populations
- Use Change Methodologies to establish how best to deliver the Change(s)
- Be an active member of working groups owning the Change Delivery Strategy and approach
- Mobilise required support to ensure Change Delivery achieves the desired strategy and approach
- Utilise KPIs and Indicators that display level of Change Readiness and, once delivered, Change Embeddedness
- Track and monitor Change Effectiveness
Own and deliver bespoke change-related projects
- Identify, shape and agree organisational change strategy, targets and measures
- Be accountable for team budget, performance and development, create business case to support incremental opportunities
- Build relationships across O&T to understand where there may be opportunities for further reinforcement of changes and opportunities improve access to, usage of, or understanding of information and/or materials critical for teams to succeed
Raising O&T Change Capability expertise (c.10%)
- Create collateral that can be used to help train and upskill colleagues on Change Capability skills, methods and approaches
- Champion organisational change awareness - work with colleagues across O&T to help increase Change Capability expertise and skills
- Offer support and insights, as a Subject Matter Expert, to initiatives requiring Change Capability inputs
Technical Skills/Competencies
- Change Capability – An experienced Change Capability manager
- Stakeholder Management - Ability to develop excellent working relationships across multiple business areas
- Root cause analysis – Ability to analyse and investigate to understand and interpret actions required
- Creativity – Ability to design and deliver innovative and engaging interventions
- Leadership – Ability to lead initiatives from idea to delivery
- Influencing – Ability to generate consensus and support across multiple business areas to required initiatives and interventions
- Communication – Ability to communicate effectively with senior leaders and members of their teams
- Data analysis – Ability to analyse, interpret and take action from multiple data sources
- Leading by example – Day to day displaying the right behaviours, attitude and enthusiasm
- Proven ability to develop effective action plans that balance short-term requirements with long-term perspectives and business plans and expectations
- Able to overcome organisational barriers and bureaucratic practices and avoid silo based approaches
- People management – an experienced people manager
Experience, qualifications and other requirements specific to the role
- Change Capability qualified and/or experience
- Previous experience of managing Middle and Senior Management relationships.
- Knowledge of Payment/Card Services industry
- Degree qualified (or equivalent) and/or High Performance track record throughout career.
- Relevant professional certifications
- Managed/ participated in multi-region organisational change programmes
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.