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Operations Controller

Operations Controller (OC260516) Milton Keynes, England

Salary: company car

Job Title:        

Operation Controller

Team:              

Rental

Report to:

Services Director

Purpose:

  • Operational responsibility for the staff working in the Rental Department including training and development.
  • To manage and optimise own fleet vehicles to maximise own fleet opportunities
  • To work alongside New Business and Client Services to maximise opportunities for the Rental Department.
  • To liaise with Financial Control and/or the cross hire supplier to resolve client problems.

Key Responsibilities:

  1. Operational Management
  • To improve processes and procedures within the Rental Department to facilitate growth and development.
  • Ensure that own fleet vehicles are up-fleeted and de-fleeted efficiently and on time
  • Plan and control own fleet vehicle order requirements with the Rental Manager
  • Review post-contract term vehicles to identify any opportunities for own fleet rental vehicle supply
  • Daily audit of reservations to ensure we have maximised our profitability on each booking, follow- up and resolve any errors made.
  • Build relationships and seek opportunities within existing client base to maximize profitability.
  • Liaise with Claims department, as required, regarding any damage issues to own fleet vehicles.
  1. General Management
  • Attend weekly meeting with Rental Manager to provide an update on all on-going activities.
  • Deputise for Rental Manager in their absence. Such duties to include:
  • Weekly Trading
  • Authorise and arrange cover accordingly for any holidays/absences

Measures of Success & KPIs:

  • Fleet utilization rate to be greater than 90%, as measured over the month
  • Target Fleet service & repair costs ( incl. tyres / excl. damage ) - £nil
  • Delivery & Collection, excess mileage, damage and refueling income to at least exceed income
  • Fine income to at least cover cost of fine plus fine admin fee

Person Specification:

Experience of:

  • Managing, developing and supporting a team to deliver success
  • Working within a rental environment
  • Optimising processes and procedures to drive a consistent quality Client experience
  • Driving change and delivering improvements
  • Maximising opportunities to drive growth and revenue
  • Managing workflow

Skills:

  • Strong numerical and analytical skills be able to demonstrate a high level of accuracy and attention to detail
  • A natural communicator, you will be confident, friendly and approachable with the ability to liaise effectively at all levels.
  • Ability to manage and work using your initiative, ability to prioritise effectively and deliver to deadlines.
  • Initiative and drive to create and improve systems of organisation to benefit the business.
  • Excellent Microsoft Excel & Outlook skills
  • Full driving licence held

Knowledge Requirements :  

  • Knowledge of managing a rental team
  • Systems & processing knowledge
  • Rental knowledge

Qualifications:

  • 8 GCSE’s ( including Maths & English GCSE at Grade C or above )
  • 3 ‘A’ levels or equivalent
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