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Technical Support Operator

Technical Support Operator (NYOMI6199) Shoreham-By-Sea, England

Salary: GBP21000 - GBP25000 per annum

Would you like to work for a dynamic and pioneering company who are offering great benefits and a competitive salary package?

I have an amazing opportunity to work for a leading distributer in the technology sector.

You will be responsible for providing excellent customer service, as a first contact resolution handler you will be part of the Service Desk providing support, improving changes for Telephony, Data and IT Services.  

Company Benefits;

 Trips abroad, days/afternoons out

  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Free tea & coffee in the office
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice

Location: West Sussex

Salary: Competitive

Key Responsibilities;

  • Configurational support to customers for Telephony, Data and IT Services
  • understand and confidently investigate set up in relation to DSL Broadband installs, telephony and IT products.
  • Diagnose, log, action and follow through to resolution of all configurational requests, including escalated requests that are service effecting whilst keeping the customer informed of progress.
  • Update your line manager on any outstanding configurational requests that will breach their SLT

The ideal candidate will have the following skills or experience;

  • Customer service focussed
  • Excellent telephone manner
  • Ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult
  • gather the correct information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service always.
  • Accurate numeracy, written and data entry skills.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • real team player
  • Be willing to go the extra mile for the sake of the customer and the business.

Desirable skills;

  • Mac OS X, Linux & Android
  • VLANs, Hyper V, VM Ware
  • Cloud knowledge: Horizon, Office 365 and other
  • Windows Server Backup, Veeam, Attix or StorageCraft

  

If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!  

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