Technical Support Operator (NYOMI6199) Shoreham-By-Sea, England
Salary: | GBP21000 - GBP25000 per annum |
Would you like to work for a dynamic and pioneering company who are offering great benefits and a competitive salary package?
I have an amazing opportunity to work for a leading distributer in the technology sector.
You will be responsible for providing excellent customer service, as a first contact resolution handler you will be part of the Service Desk providing support, improving changes for Telephony, Data and IT Services.
Company Benefits;
Trips abroad, days/afternoons out
- Pension Scheme
- Tax Free Childcare Initiative
- Perkbox membership
- Free tea & coffee in the office
- Cycle to Work Scheme
- Training and development plans
- Interest Free Travel Loan
- Yearly eye test & spectacle voucher
- Access to well-being champions
- Financial advice
Location: West Sussex
Salary: Competitive
Key Responsibilities;
- Configurational support to customers for Telephony, Data and IT Services
- understand and confidently investigate set up in relation to DSL Broadband installs, telephony and IT products.
- Diagnose, log, action and follow through to resolution of all configurational requests, including escalated requests that are service effecting whilst keeping the customer informed of progress.
- Update your line manager on any outstanding configurational requests that will breach their SLT
The ideal candidate will have the following skills or experience;
- Customer service focussed
- Excellent telephone manner
- Ability to follow process and build a reassuring rapport with customers.
- The ability to remain calm and composed when dealing with difficult
- gather the correct information from the customer, analyse the issue and take appropriate and timely action.
- Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service always.
- Accurate numeracy, written and data entry skills.
- Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
- prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
- Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
- real team player
- Be willing to go the extra mile for the sake of the customer and the business.
Desirable skills;
- Mac OS X, Linux & Android
- VLANs, Hyper V, VM Ware
- Cloud knowledge: Horizon, Office 365 and other
- Windows Server Backup, Veeam, Attix or StorageCraft
If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!