Technical Customer Support Specialist (DAISY5633) Burgess Hill, England
| Salary: | holiday, pension |
My client in Burgess Hill is recruiting for a Technical Customer Support Specialist to work 37.5 hours a week. This role is Monday to Friday, 37.5 hours per week between the hours of 7.30am-5.30pm.
This is a fantastic opportunity to join a leading company, who have won awards for being a top employer in the UK. There is excellent support including 6 weeks of training for the role.
You will have access to an onsite gym, subsidised restaurant and free onsite parking.
Key duties:
- Taking inbound queries via telephone and email in relation to a specific product
- Providing complex troubleshooting advice
- Logging all calls in line with strict procedures
- Complaint handling - escalating where necessary
- Offering support and advice or escalating where necessary
- Processing orders
- Monitoring the technical inbox
- Extensive database management
- Building strong working relationships
- Dealing with returns and stock
- Ensuring pricing and promotions are up to date
Experience required:
- Strong customer service background ideally in handling calls
- A background in support for either a product or a service
- Excellent communication skills and telephone manner
- IT literate
This is a long term temporary opportunity; please only apply if you can commit on an on-going basis.
Please call Daisy at Pier for more information.