Collections Representatives (COLLE56371) Riverdale, Georgia

Salary: USD10 - USD15 per hour

Position Summary

The primary purpose is to minimize losses through the control of account delinquency. Other duties include follow up on impounds and insurance claims.


  • Contact customer and negotiate satisfactory payments arrangements
  • Use all available resources to effectively resolve customer accounts while being courteous and responsive to customer concerns
  • Utilize influence and negotiation skills
  • Utilize collection screens to quickly analyze account
  • Use analytical skills to assess proper determination of account remedies
  • Other duties as assigned

General Requirements

  • Operate within the State and Federal collection laws (Adhere to FDCPA)
  • Meet department goals by reducing delinquency and controlling losses
  • Make cost effective decisions
  • Ensure problems are resolved in a timely manner
  • Displays full support of department and team objectives, processes and procedures
  • Strong organizational skills
  • Effective written and verbal communication skills
  • Excellent work ethic and a strong desire to succeed.
  • Ability to work in and contribute to a team environment

Scheduled Work Hours

Required to comply with predetermined work hours within the time frame of Monday through Saturday, 8:00 am – 9:00 pm. Current schedule is set at a 5 day work week at 40 hours per week, with one night to 7:00 pm and one to 8:00 pm. However, these hours are subject to change according to business needs.