IT Project Manager (Contact Centre) (BBBH1569) SE Suburbs Melbourne, Australia
| Salary: | AUD650 - AUD750 per day |
Project Manager (Contact Centre)
Machine Learning
Amazon Relationship
Excellent Day Rate $650-$750
Melbourne CBD
Description
To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services.
With a focus on managing a number of small to medium client projects involving our delivery teams, products and solutions, you will also be working with business and technology stakeholders to perform a range of delivery management and coordination activities.
There are four main parts to the role:
Customer and Stakeholder Relationship – Partnering with our customers and stakeholders to ensure their delivery experience is positive, professional and outcome focused.
Delivery and Project Management – Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.
Solution Scoping and Delivery Planning – Working with customers, account management and internal SME’s to prepare solution and scoping proposals.
Methodology and Governance – Refining and applying our project management methodology and governance to ensure projects run in an accountable and disciplined way.
WHO
- Experience in consulting, client facing roles and leading project environments
- Someone who has good judgement, is practical, diligent and attentive to detail.
- Energetic, pro-active, self-motivated and has the ability to work independently
- A quick learner who likes a challenge and a fast paced start-up environment.
- The person must be a confident people person and structured logical coordinator.
- Capable of managing multiple projects and competing priorities.
- Ability and willingness to put in place structure, create processes and methodology templates where there are gaps.
- Knowledge of/familiarity with Customer Operations/Contact Centres and Solutions desirable.
- Some Travel may be required
WHAT
To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services.
There are four main parts to the role:
- Customer & Stakeholder Relationship– Partnering with customers & stakeholders to ensure their delivery experience is positive, professional and outcome focused.
- Delivery & Project Management– Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.
- Solution Scoping & Delivery Planning– Working with customers, account management and internal SME’s to prepare solution and scoping proposals.
- Methodology & Governance – Refining and applying project management methodology and governance to ensure projects run in an accountable and disciplined way.
WHAT ELSE
Project Management and Delivery Management Skills
- Project Lifecycle & Governance
- Scope Management
- Skill Based Resourcing & Resource Management
- Risk and Issue Management
- Time Management
- Project P&L Management (Fiscal responsibility projects, including managing budget, expenses, invoicing, payment terms tracking)
- Quality Management
- Communication Management
- Process improvement
General Skills
- Experience in managing multiple project and customer requests
- Positive and supportive team management style
- Ability to identify and own stakeholder needs and expectations