Operations Assistant - 501296 (req293) Richmond, Virginia

Operations Assistant - 501296

The Operations Assistant position in the Financial Aid Office plays an important role in the recruitment and retention of students at the University.  This position provides front-line, direct customer service to constituents, administrative/programmatic support, and coordination of operations workflow in order for the Financial Aid Office to function efficiently and with excellent customer service.

Provides excellent customer service by providing information in a clear and concise manner regarding complex financial aid programs, processes and regulations to prospective
and current students and parents in all divisions of the University.

Responsible for or acts as back up for one or more of the following functions:

    Electronically and securely transmits sensitive data to and from the Department of Education, Common Origination and Disbursement (COD) and National Student
    Loan Database (NSLDS). Loads Free Application for Federal Student Aid (FAFSA), CSS PROFILE and IDOCS information to Banner.
    Processes student employment requests from departments, ensuring compliance with student wage rate structure, and setting new student employees up in
    Banner payroll system. Assists students with completion of student employment forms including federal and state withholding forms and the federal I-9 form.

    Prepares and sends appropriate communications to financial aid applicants and recipients, via postal mail and e-mail.

Reviews financial aid applications, federal tax returns, and all supporting application materials for accuracy and completeness, utilizing electronic services and software such as Banner, CSS PROFILE and the Institutional Documentation Service (IDOCS).           
Assists the administrative staff in the management of federal, state, and financial aid programs and processes.

Utilizes ACD telephone delivery system, responding to high call volume in excess of 13,000 calls per year.          

Generates and analyzes Banner reports and processes to resolve issues relative to financial aid awards and/or disbursement of funds.             

Excellent customer service and interpersonal communication skills, both oral and written.

Maintains and exhibits a high level of professionalism, patience, and a calm demeanor in all interactions with outside constituents, under often demanding situations.

Ability to comprehend, explain, and apply complex federal, state and institutional regulations and policies in a clear and concise manner and under varied and individual circumstances.

Demonstrated ability to prioritize and manage multiple tasks concurrently in a high volume office while maintaining a positive demeanor.

Possess a high level of initiative and accountability with attention to accuracy and detail; excellent organizational skills.

Ability to work both independently and as a team-player.

Ability to use computer applications (such as Banner, College Board PROFILE, IDOC, COD, NSLDS, EdConnect) to identify, investigate, and resolve issues and problems is preferred.

Computer proficiency in Microsoft products, including Word, Excel, and Outlook, is required.

Knowledge of Banner preferred.


Associate’s degree or at least two years of college/university study required.  Bachelor’s degree preferred.

At least three years of related work experience required.  Experience working in financial aid profession preferred.

A cover letter is required when applying for this position.

Pay Grade 4
To see more detailed salary information please review the University of Richmond's Compensation Structure.

To apply visit http://jobs.richmond.edu

Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. Richmond offers a unique combination of undergraduate and graduate programs. Our School of Arts & Sciences anchors Richmond as a nationally ranked liberal arts university. A ranked business school, the nation’s first school of leadership studies, a highly respected law school, a nationally recognized international education program and the community-focused School of Professional and Continuing Studies build on that strong foundation and make this university something unique.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE