Technical Support Engineer - Hyderabad (a1k700000007P3CAAU) Hyderabad, India
Technical Support Engineer
Location: HyderabadSalesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success.
Description: As a Salesforce Technical Support Engineer, you will use your support and technical background to enable customer success using Salesforce SFA and on all of the force.com Platform as a Service technologies. You will implement customizations and configuration changes for Salesforce customers after gathering requirements and understanding their business process. From time to time this will also involve functional troubleshooting, feature explanation, best practice guidance, code-level troubleshooting, and sample code development assistance to Salesforce customers. You will also help build our knowledge base for the benefit of both your teammates and customers.
The Technical Support Engineer is responsible for leading customers with their ongoing use and success of the salesforce.com application, and uses his/her product knowledge and understanding of the force.com platform to help customers achieve their business objectives. Daily activities will include building additional functionality and customizations for Salesforce customers. Help them with daily maintenance activities and also help automate their business processes using Salesforce. In charge of resolving technical and functional issues, identifying and driving force.com platform technologies. Also to share knowledge with team members to enhance the quality and efficiency of customer support. Should be flexible to work in APAC/EMEA Workhours and on weekend shifts as per Business Needs
Engineering or Tech related Degree.
2-10 years of prior experience in Customer Support, consulting or a customer facing role.
Requirements gathering skills, design discussion and translating business processes into technical specifications.
Demonstrated analysis, problem solving and skills troubleshooting expertise.
Detailed, organized and results oriented.
Ability to effectively prioritize and escalate customer issues as required.
Excellent written and verbal communication skills.
Comfortable interacting with all levels of management.
Ability to multi-task and perform effectively under pressure.
Prior work and experience in Salesforce or another CRM system.
Understanding of database concepts and data management (RDBMS) and SQL.
Good Understanding/work experience in atleast one Object Oriented Programming Language
Salesforce certifications, preferably ADM201, 301 and Dev 401
Familiarity with Eclipse IDE and ANT
Expertise in C#,.Net,Java,C++, Creating/Deploying packages etc
Familiarity with XML (SOAP/Web Services).
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Read, develop, and debug HTML and CSS.
Experience using network troubleshooting tools such as ping, traceroute and nslookup.