Senior Principle Success Account Manager (a1k700000007MNEAA2) Paris, France

Senior Success Account Manager - Paris - covering Emerging Markets


Salesforce.com transformed the enterprise software market with cloud computing. We’ve launched business apps and platforms that are as easy to use as Amazon.com and as social as Facebook. And now we’ve got our sights set on the next generation of cloud computing. Recognized as the world’s 4th fastest growing company according to FORTUNE magazine, our portfolio of cloud computing technologies have revolutionized how companies manage and share business information. With more than 7,000 employees, the first enterprise cloud computing company to exceed $2.0B in annual revenue run rate, and more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the "Best Places to Work" (FORTUNE). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.
Salesforce.com’s worldwide Customers for Life team is a global network of salesforce.com employees and partners. Our sole mission is to ensure customer success.

As a Senior Success Account Manager, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using salesforce.com. Leveraging this customer knowledge, and your salesforce.com expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in salesforce.com.


Responsibilities

· Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all salesforce.com activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their salesforce.com solution to be realized.
· Leverage comprehensive understanding of salesforce.com products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs.
· Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary
· Onboard customers to the Premier Success Plan service and ensure Release Readiness.
· Monitor and identify trends in salesforce.com adoption and utilization, Premier Success Plan adoption and utilization, and provide guidance to customers as part of annual Success Review.
· Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
· Identify and assess renewal risks for customers’ license and Premier Success Plan subscriptions and collaborate with internal teams to ameliorate.


Required Skills:

· BA/BS Degree (or equivalent)
· Relevant work experience in one or more of the following: technical support, account management, project management or consulting - ideally with CRM or related applications in a SaaS environment
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
· Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical features
· Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
· Working knowledge of the software development process and of software design methodologies


*LI-Y

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