Channel Account Coordinator (a1k700000007QTyAAM) Fredericton, Canada

Five Continents. One Team.
United by a passion for customer success.
We’re digital marketing experts. We’re social media gurus. We’re focused on customer success. We’re global travelers. We’re quirky, fun-loving, hashtag-obsessed team players. We are the Salesforce ExactTarget Marketing Cloud, and we’re bright Orange!
About the Salesforce ExactTarget Marketing Cloud
The Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs—because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the “Best Places to Work,” the ExactTarget Marketing Cloud team shows you what being Orange is all about!
About the Position
The Channel Account Coordinator is dedicated to supporting the efforts of the Channel organization and ensuring Channel Partner success. This role is essential for maximizing efficiency of the field-based Channel Partner Managers and Channel Sales Managers, while also providing programmatic operating efficiencies for our partners. This role will report directly to the Director of Global Channel Programs and Enablement.
The goal of this position is two-pronged: to ensure that partners and their clients are successful and continue to find value in our software and services and to increase operational efficiency and clarity of internal processes. Account Coordinators will operate both externally as a resource to key partners, and behind the scenes with teams internally to ensure quick assist with partner and client issues and to focus on overall success of the team.
Account Coordinators will work in tandem with the Channel Partner Managers and Channel Sales Managers to gain their trust in order to proactively, programmatically, and collaboratively to enable the partners to reach new levels of performance. They also work with the entire Channel Team and cross-departmental contacts to constantly update and streamline processes and training that will influence the effectiveness of the team and satisfaction of the Partners.
This position is based at ExactTarget headquarters in downtown Indianapolis.

Responsibilities
· Collaborate with the Channel Team and assist with assigned partners as the second point of contact.
· Strategize weekly with the team and discuss partner usage, options, issues, renewals, and upsells.
· Produce and track issue / action logs for all assigned partners and report as required.
· Serve as back up while Channel Sales and Partner Managers are traveling or out of the office.
· Execute internal projects as necessary to increase efficiency and effectiveness of the team.
· Liaison for team with Legal, Support and Marketing as required to escalate and follow up on items.
· Create and update renewal reports, proactively, and discuss upcoming renewals with Channel Team.
· Help drive all aspects of the sales cycle including, proposals, scoping, pricing and contract negotiations, etc. related to low dollar renewal and up-sell opportunities.
· Create product and service orders, contract addendums and renewals, obtaining necessary customer signatures, and communicating with accounting and legal department as needed.
· Review over/under utilization reports for up-sell opportunities (over utilization) and clients that require immediate follow-up (underutilization).
· Monitor credit holds and coordinate collection efforts with Accounts Receivable.
Monitor assignment and fulfillment of services engagements for assigned partners.
Participate in conference calls, assemble meeting notes and track follow up items as needed.

Requirements
· 4 year college degree plus minimum of two years relevant business experience.
· Marketing, sales, project management experience preferred.
· Extensive knowledge of Microsoft Office programs including Excel, Word, Access, & PowerPoint.
· Exceptional organizational, presentation, and communication skills – both verbal and written.
· Ability to prioritize and work autonomously.
· Demonstrated ability to deal with change and be a team player.
· Knowledge of ExactTarget platform, products, and services are a plus.
· Knowledge of Salesforce is a plus.
· Secondary language preferred but not required.
Ready to be Orange?
With team members in offices across five continents—including North America, South America, Europe, Asia, and Australia—plus the expertise and scale of salesforce.com, we’re rapidly expanding our global footprint. And it begins with YOU!
To apply, please click here