IT Platform Support Technician

Job Description:

IT Platform Support Technician Summary:

Signature Consultants has an opportunity for an IT Platform Support Technician.  In this role the candidate will be responsible to provide users with a high quality support service. The candidate will provide support and assistance with the applications, hardware and software; implementation of IT projects, management of IT resources, maintenance of servers, printers, security system, network, Wi-Fi, telephone and multimedia. They will also provide support for the backup of critical IT systems, air conditioning and electrical. He/she will be responsible for overseeing compliance with IT policies and enterprise security.

Responsibilities:

• Provide users with a high quality support service (equipment repair, installation of enterprise applications and applications support, provide training for users: new systems, versions or applications, among others). Identifies, researches, and resolves technical and functional problems to end users platform (Office Systems). Maintain statistics on end user support
• Installs, configures, maintains, and troubleshoots end users IT platform according to Corporate standard
• Management of network accounts, ShoreTel, Corporate phones Lines, Printers and Purchases
• Support, configuration and maintenance of the multimedia system and meeting rooms
• Installs, configures, maintains, and troubleshoots workstation platform including hardware, operating systems, service applications, utilities, etc., following corporate standards
• Installs, configures, maintains, and troubleshoots business applications and services in conjunction with corporate IT Business application staff
• Conduct technical evaluations, develop recommendations and coordinate the process of delivery, preparation, and implementation of new IT solutions (equipment, software and services, including servers, workstations, and networking
• Participate in the implementation of Corporate Information Technology projects

Qualifications:

• Associate degree in Technology and related certifications
• 3-5 years IT technical support experience
• Strong communication skills and customer service orientation
• Strong Mac knowledge experience (Hardware and Software)
• Strong hardware and Microsoft applications experience (Win 7/8/10, Office 2010/2013/365)
• Experience with polycom video conferences
• Network administration skills
• Windows Server administration skills (2008/2012)
• Bilingual English/Spanish

Preferred Skills/Education:

• Bachelor’s degree
• ITIL certification
• Knowledge: Cisco, Brocade, Call manager and switches
• Fluency in Portuguese
• Exchange 2013

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.