Head of CX/UX (BBBH11474) London, England
| Salary: | GBP90000 - GBP120000 per annum |
This is an exciting opportunity for a Head of CX/UX to join a team of digital transformation experts, solving complex business problems for leading consumer businesses! If you have a passion for design and an entrepreneurial mindset, combined with the creativity and technical skills to drive growth whist solving big problems, this could be a great fit for you!
What you’ll be doing:
- Owning the end-to-end CX, UX and design problems of clients from initial objectives through to evolving the customer experience with user feedback and business results
- Working with cross-functional teams to assess and benchmark client user experiences against competitor alternatives, identifying opportunities for improvement
- Defining user profiles, needs and stories for CX and UX to inform possible solutions, and incorporating research to inform your recommendations
- Utilising consumer, UX and data insights, and commissioning new research to identify pain points and develop a better understanding of user needs
- Creating service maps, customer journeys and UX prototypes to solve difficult UX problems
- Defining CX and UX features required for new product launches, contributing to the roadmap and backlog based on customer and business value
- Working on-site with product owners to measure and improve UX based on quantitative measures and qualitative feedback
What you’re great at:
- Driven by the desire to create better and seamless customer experiences across channels and devices
- Experience in both service and UX design, working with cross-functional teams
- Ability to create services that are delivered by digital products and physical touch-points, with an understanding of the needs of users to deliver the experience
- Defining the end-to-end service and delivery process using blueprints, maps and customer journeys
- Omnichannel retail, consumer service and digital product experiences, with proven capability of creating simple and effective user journeys, improved through research, data and insights
- Experience leading teams of CX/UX researchers and designers to define and implement the service vision
- Deep knowledge of qualitative and quantitative research techniques to identify friction points and opportunities to create enhanced and competitive services
- Experience working with product management and agile development teams responsible for the delivery of digital product experiences
- Passionate communicator with the ability to engage and inspire people with your ideas
Benefits and perks:
- Very strong bonuses
- 25 days holiday, plus national holidays
- Team building trips
- Regular internal training
- Opportunity to travel internationally
If you have a talent for understanding unique customer needs and tackling the nitty-gritty to deliver the best user experience, we want to hear from you! Apply with your CV or get in touch for more information.