Inside Sales Representative (9651) Cleveland, Ohio

Position Summary:

The Inside Sales Representative will handle incoming customer requests from the assigned territories, generate leads for outside sales representatives though campaign telemarketing and email, and drive direct sales of product through outbound calling and email campaigns. Will utilize our CRM system throughout the day to manage customer records, contacts, campaign activities and customer interactions.

 

Primary Duties and Responsibilities:

  • Meet or exceed assigned revenue target
  • Increase customer awareness through lead generation programs
  • Meet or exceed outbound calling targets
  • Build on relationships with existing accounts and develop new customers
  • Provide quotes and samples to customers
  • Onsite customer visits as needed
  • Manage customer records, prospects, pipeline and quotes
  • Coordinate closely with Customer Service and Technical Support team members
  • Participates in process and operation improvement opportunities
  • Responds to internal and external  inquiries
  • Complies with company quality management systems, policies and procedures
  • Provides mentorship, if applicable
  • Additional duties/responsibilities according to business needs 

Requirements:

Required

Preferred

Education:

Relevant experience

Bachelor’s

Yrs of related experience:

1-2 years

1-2 years

Competencies: (skills, knowledge, abilities)

Interpersonal skills. Results oriented. Customer service. Detail oriented. MS Office. Motivator.

Extensive experience with molecular biology techniques in research or clinical lab. Teaching/Presenting experience.

Licenses/Certificates:

NA

NA

Travel Requirements:

0-10%

0-10%

Working Conditions:

Field work and home office

Field work and home office

 

Level of Autonomy and Complexity:

  • Expanding use of established principles, theories, concepts to resolve a variety of issues
  • Uses judgment to determine appropriate action in compliance with established practices to resolve issues of moderate scope
  • Contributes to achievement on organization's objectives; error in judgment or failure to achieve objectives may demand additional resources to correct errors or accomplish goals
  • Receives general directions on everyday work, and precise directions on new tasks; work is generally supervised, and revised for  sufficiency

 

Expectations for All Employees:

Employees are required to support the organization’s quality policy and quality objectives by exhibiting the following behaviors on the job: competence, collaboration, integrity, innovation, respect, commitment, accountability, and ownership. All employees are expected to take responsibility for maintaining company quality standards and to notify management if additional training is needed to meet the position requirements and/or to stay current with job standards and competencies needed. 

 

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