Internal Sales Executive (894032) Telford, England
Salary: | GBP18000 - GBP19000 per annum + bonus |
A growing business in the Shropshire area is looking to for a driven sales professional to join their business development team.
To make outbound calls to a range of customer profiles including existing, new and lapsed customers, who currently have a product or service with the company, customers who have purchased from the business previously and prospective new customers.
To produce customer quotations and process sales order via inbound calls, e-mails and the Web Site, together with the provision of product information and query / enquiry handling in a professional manner, ensuring excellent customer service excellence is achieved.
Principal duties:
- Customer Quotations
- Outbound Calls
- Handling and processing incoming sales orders
- Providing product information and cross selling other products as applicable
- Establishing and building a rapport with the customers
- Resolving queries in a timely and professional manner
- Work towards and achieve personal and team targets and deadlines
- Occasional staff cover in the Showroom as and when required
- Effective inter-departmental communication to resolve queries
- Maintenance of product knowledge, markets, customers and suppliers
- Sales order administration and customer account maintenance
- Liaise with other internal departments to ensure sales are completed
- Liaise with couriers for best pricing on dispatches
General Responsibilities:
- Maintain a high standard of customer service and care within your area of responsibility.
- Adherence to all Company policies and Quality procedures.
- Ensure that all work produced is of a high standard and adherence to standards laid down in Company procedures or as directed by your Line Manager
- Employees have a legal duty that gives them responsibility, so far as is reasonably practicable, to ensure that they do not endanger themselves or anyone else by their acts or omissions.
- To co-operate with the Company on H&S matters and not interfere with or misuse anything provided for health, safety and welfare purposes.
- Keep work areas clean and tidy.
- Ensure that any equipment supplied for the purpose of your work is maintained and any defects are reported.
- All employees have a responsibility to carry out their work with due regard for the environment. The Company Environmental Policy procedures relevant to your area must be followed.
- Attend ongoing product and quality training when required
- Any other duties as deemed appropriate by your line manager
Person Specification
- Excellent Customer Service skills
- Business Development skills
- Numerate and accurate processor with excellent attention to detail
- Excellent team player, able to embrace and adapt to change
- IT Literate
- Proactive approach to the completion of tasks and objectives
- Strong customer engagement and relationship Management skills
- Confident communicator, both written and verbal