This position is no longer open for applications

Do you have strong experience in Call Centres / Customer Services? Are you looking for a fresh challenge and join a forward-thinking company? Due to steady growth my client is now looking for an experienced Customer Service Advisor to join their customer support team in Telford.

The Role:

• Liaising with both customers and external partners to book installs and service calls where applicable, providing feedback to all relevant parties.
• Ensure all KPI’s and SLA’s are met and exceeded where possible Closing down/updating Works Orders with precise details regarding the work carried out and any issues encountered
• Keeping the customer updated with progress.
• Assist customers with any billing queries
• General administration functions for the department e.g filing, data input, faxing and general typing;
• Any other tasks that may occur from day to day within the department within your capabilities.

The Person:

• Extensive customer care skills and experience through call centre / contact centre
• Excellent written and verbal communication skills
• Accuracy and attention to detail
• Good organisational skills
• Good computer and keyboard skills
• An ability to work under pressure and to deadlines
• An ability to work independently and as a team
• Good administrative skills
• Quick to learn
• Pro-activity and initiative

Ideal candidates will have previous background as a customer service advisor, customer support advisor, customer liaison officer or installation advisor.