Sr. Business Analyst (BBBH123179) Irvine, California

Salary: USD55 - USD70 per hour

**Immediate need for a talented Business Analyst**

This is with a company that is among the nation's most successful urban planning/development establishments!

This project is set to run 6 months or more.  Location is near Newport Beach, Ca.

Sr. Business Analyst (CRM) will partner with one of our clients major business units and will work closely with Sr. Leaders and users to support and enhance a CRM solution allowing the company to attract and retain customers.  Individual selected will have expert knowledge of CRM's and excel at providing “white glove” customer service to internal customers.

The primary responsibilities include:

As a member of the CRM and Marketing team the Sr. Business Analyst will be primarily responsible for support and enhancement of the existing CRM and integrated web systems. Responsibilities include day-to-day break-fix support as well as implementing enhancements and projects by means of: analysis, requirements gathering, functional design specification, testing, training and documentation of CRM and web systems.
This role will own the management of all requirements gathering, analysis, testing of incoming user requests, including effectively documenting and articulating tactical and strategic requirements to management, business stakeholders, and developers for the purpose of developing solutions for the business units involved.
This role will serve as the functional expert for CRM applications and develop use cases and screen mock-ups describing business processes and expected functional experience.
Ability to recommend and identify CRM solutions applicable to the commercial real estate industry leveraging existing technologies as well as your previous project and support experience.
This role will serve as liaison between the business divisions and technical IT resources; interview staff and conduct functional business requirements gathering sessions; participate in primary and secondary research in the identification of solutions to meet business needs; analyze user requests for new capabilities, detail enhancements to existing systems, and new errors as found by the team and user community.
This role will coordinate internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution. This includes training of UAT team on the application and/or process change, and management of all phases of testing for the team’s supported applications.
Serve as application support analyst for the help desk ticket queues for assigned CRM and Web Marketing systems. Quickly analyze, investigate, follow-up, and route all questions, queries, and service desk tickets as they arrive in the support queue. As an ongoing responsibility, this person must be able to systematically evaluate and update all service desk request records so they are accurate, up-to-date, and prioritized.
Produce process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design. This role will be responsible for producing system documentation throughout the quarterly release cycle of enhancement requests. This includes standardized requirements documents and detailed design documents.
Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing.
Keep a high level of communication with management on daily activities and escalate issues to management in an efficient and constructive fashion.

Minimum Qualifications:

4-year Bachelor’s Degree or equivalent in Finance or Accounting, or IT/computer science-related.
A minimum of 7 years of solid IT experience with a minimum 5 years experience as a CRM Business Analyst or Business Systems Analyst. Experience supporting CRM in the commercial real estate industry is strongly preferred.
Strong critical thinking skills, including system and business analysis, problem analysis and resolution. Must be able to understand technical concepts of the system environment.
Understanding of Agile methodology (TFS would be great!)
Strong understanding of commercial real estate industry and related business processes.
Microsoft Office (Word, Excel) and Microsoft Project experience

Special Experience Desired:
Hands-on experience with CRM Pivotal application.
Special consideration given to candidates that have worked in the real estate industry (commercial or multi-family property management or construction)
Previous Big-4 or other consulting experience

**For immediate consideration, please send your resume in Word to Andrew Butler, Sr. Technical Recruiter, Irvine Technology Corp.**