This position is no longer open for applications

We are recruiting for a Technical Service Analyst for our market leading client operating within the IT sector, based in Telford.

 The role the Technical Service Analyst will undertake will involve: 

• Telephone and email support for all solutions services offering advice and guidance regarding LAN infrastructure should this be required, logging of all issues on internal systems;
• Provide remote hands assistance for customer equipment, schedule customer visits into the data centres, and scheduling maintenance windows with customers as required;
• Communicate with 3rd parties including fault logging;
• Provide second line VoIP support to the first line team and other departments;
• Undertake basic levels of firewall management and customer firewall consultancy;
• Provide incident reports to customers as required;
• Provide cover undertaking customer router installs when required;
• Proactively contact Premier customers to ensure communication is of a high standard, advising of potential faults, planned engineering, and risks to service;
• Support and mentor 1st Line team members, providing training and documentation where appropriate;
• Act as point of technical reference for customer and internal departments;
• To provide support during out of hours as per your contract and when scheduled 

The ideal Technical Service Analyst will:

• 12 months service desk experience in the telecoms industry
• Experience of dealing with Internet Services including DSL, Domain hosting, email and VoIP
• Broad knowledge of technology / telecoms sector and competitor awareness
• Sound knowledge of networking principles and experience of Windows operating systems is also required

This is an exciting position for an experienced Technical Service Analyst to join a growing team.

If you feel you have the relevant skills and experiences, we look forward to receiving your application.