Customer Service Complaints Executive (J634) Leeds, England

Salary: GBP20000 - GBP23000 per annum + Excellent Benefits
Customer Service Complaints Executive £20,000 per annum

My client a leading law firm based in Leeds City Centre is looking to recruit a highly experience Customer Service Executive to work within the Remortgage department dealing with a highly level of complaints, this is a unique and diverse role which involves managing the complaints process, assessing each complaint or claim against the Service Level Agreements, protocols etc and determine an appropriate course of action/response.

The main purpose is to provide a sensitive and responsive client complaints service which ensures the firm meets its obligations to appropriate regulatory bodies and also to borrowers and referrer’s, in accordance with relevant legislation. You will actively promote best practice and a culture of delivering first class service by using feedback from complaints as a focus for training and continuous professional development and service improvement.

SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED

Previous experience of working within a senior customer service role handling complaints;
Experience/knowledge of residential conveyancing and remortgage matters would be useful although not essential;
Strong commitment to client care and to delivering a first class service;
Previous experience working in a high volume environment;
Previous experience of ensuring adherence to quality standards and compliance with professional and technical standards;
Excellent verbal and written communication skills;
Proven IT skills, in particular experience of using a case management system;
An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
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