Customer Service Officer - $50k + Super + Bonus (BBBH4980) Bella Vista, Sydney, Australia
| Salary: | AUD50000 - AUD50000 per annum + + Super |
Location: North West & Hills district
Salary package: $50k + Super + Bonus + Parking
Role highlight or mandate: Attractive opportunity for a Customer Service Officer to join a global company and be an integral part of this rapidly evolving industry.
Role Overview
Reporting to the Customer Service Team Leader, the ultimate goal of the Customer Service Professional will be to achieve complete customer satisfaction in a high-volume call environment. Your role is to ensure that customers are provided with a timely and adequate response to their queries. To succeed in this role, you will need to hit your KPI’s and be a reliable team member. You will have the confidence and ability to deal with all levels across the business as you will be working closely with Buying Directors, Store Managers, Suppliers and external Customers. This role involves a large element of problem solving and requires the ability to build relationships with customers.
Responsibilities
- Handling customer complaints and resolving queries
- Fostering positive relationships with customers
- Liaising with the manufacturing and dispatch team
- Ensuring KPI's are reached consistently
- Organising and scheduling key actions for the transportation of goods and resolving delivery delays/back orders
- Communicating with customers in relation to processing orders
- Handling customer complaints and resolving queries
- Solving problems
Candidate Profile
You have or are currently working in a similar product related Customer Service role. You have the ability to deal with difficult customers and work well under pressure. You also have exceptional conflict resolution skills. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business.
The Company, Culture & Benefits
This international company continues to grow in an extremely competitive market. Located in Sydney's Norwest, they are currently seeking a Customer Service Officer to provide friendly and professional responses to enquiries from their customers and the general public. They have a strong culture of supporting their employees and provide the opportunity for ongoing training and development. Strong work-life balance!
Apply
If this sounds like you, please send your resume by clicking the “apply” link below addressing Clare Williams, quoting reference number CWCSO4980 in the subject line. Please allow for 3 – 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.