Application Support Specialist – Agresso – West Bromwich (PR/CR/009149) West Bromwich, England
Salary: | GBP35000 - GBP40000 per annum |
Application Support Specialist – Agresso – West Bromwich
Agresso/unit4 business world/application support/software/application/solutions/stakeholders
Application Support Specialist required for a leading client based in West Bromwich. You will be responsible for ensuring all requests and incidents received are dealt with in a timely and professional manner. This is a key interface role between IT and our business units and responsible for delivering support for software and business applications.
Knowledge of Agresso is essential for this role
Key responsibilities
- Ensure all incident, requests for service etc are managed in a timely and appropriate manner
- Proactively identify and resolve potential problems and Recommend solutions to customers and follow through to resolution
- Prioritise workload based on severity and impact to customer and demonstrate a sense of urgency when handling tickets
- Liaise with suppliers and contractors to discuss and evaluate potential solutions to incidents and problems
- Plan and implement business application upgrades and Introduce new business applications into the live environment
Key Skills
- Working Knowledge of Agresso (Unit 4 Business World)
- Experience of working within an application support role
- Experience of reviewing processes
- Demonstrable knowledge of liaising with supplier and contractors
- Clear written and verbal communication skills
Agresso/unit4 business world/application support/software/application/solutions/stakeholders
My client is offering up to £40,000 per annum depending on experience plus benefits
Interested?!? Send your up to date CV to Claire Ingram at Crimson for immediate review
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Crimson are acting as an employment agency in regard to this vacancy
Agresso/unit4 business world/application support/software/application/solutions/stakeholders