Multilingual Helpdesk Analyst- IT Support- Ellesmere Port (PR/CR/010294) Ellesmere Port, England
Salary: | GBP25000 - GBP30000 per annum |
Multilingual Helpdesk Analyst – French/Italian/Spanish -1st Line – Ellesmere Port
IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA
Multilingual Helpdesk Analyst required for a leading company based in Ellesmere Port to be responsible for tracking and resolving service desk calls within agreed SLAs. The ideal candidate would have experience within a helpdesk or 1st Line role, be a self-starter with a forward-thinking attitude and must be able to fluently speak Italian, French and Spanish.
Key Skills and Responsibilities
- Undertake within agreed SLAs, the assignment, ownership and resolution of incidents and requests relating to IT using the Service Desk ITSM system.
- Tracking, and managing service desk calls to resolution within agreed SLAs
- Escalation of high priority incidents to ensure their effective and timely resolution
- Make effective use of Service desk tools to remotely control PCs to assist in incident investigation and resolution
- Continued ownership of open and aged incidents to ensure these are kept to a minimum
- Ensure that the all work elements and relevant processes are documented and comply with defined approvals processes
- Be fluent in Italian, French and Spanish
- Must have previous experience within a Helpdesk position
IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA
Our client is offering between £25,000 and £28,000 per annum depending on experience for this position.
Interested?! Send your up to date CV to Claire Ingram at Crimson for review
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Crimson are acting as an employment agency in regards to this vacancy
IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA