Client Relationship Manager (AB0207) Hertfordshire, England
| Salary: | 10% of basic salary |
A global logistics company are looking for a Client Relationship Manager, based in Hertfordshire. Paying £35k-£45k plus a 10% bonus of basic salary depending on team and individual performance.
This is a great opportunity as you will be mentoring and developing the Client Services team, ensuring that all customers receive the best customer service! You will be the “Voice of the Customer” making sure all requirements are met, any issues are dealt with quickly and that all customers have a trusted partner who delivers!
We are looking for someone who has 2 years + B2B Customer Service Management Experience.
Main responsibilities:
• Direct day to day responsibility for the management of the Client Relationship team
• To instil a high standard of Customer service and processes within the Client Relationship team thereby ensuring a consistent approach is taken by the whole team
• Promoting and demonstrating commitment to excellent customer service and our ethos of putting the customer at the centre of all they do
• Understanding our customers and the sector in which they operate
• Developing and maintaining a working-level understanding of all customers, their company culture, products and services
• Proactively communicating with clients on a regular basis in a professional and efficient manner
• Developing the wider team to ensure that all members of the team have a sound understanding of the customers, services and processes
• Performance managing the team to ensure key objectives and KPI's are met
• To understand the business objectives of all customers and suggest the right solutions for their business where relevant in the role of trusted partner
• Identify and implement opportunities to effectively manage and reduce costs within the customer service function
The Ideal Candidate:
• B2B customer service management experience essential
• Excellent interpersonal skills, with the ability to influence, persuade and motivate at all levels. Ability to drive change
• Proven leadership skills with ability and confidence to lead, motivate and develop a team
• Excellent verbal and written communication skills with a very high standard of written English
• Sound organisational and planning skills, with the ability to work under pressure and to deadlines. Must be flexible in their approach, as they will invariably be asked to get involved in things at short notice. In doing so though, current commitments must not slip so time management is key
• Outstanding analytical skills
• Proven record in achieving targets and objectives
• High level of organisation and attention to detail is paramount
• Previous experience in a customer orientated role with day-to-day management of accounts desirable
If you are looking to take on a team within a Global Logistics Company then get in contact!
Chelita.virdee@mandeville-sales.co.uk 01628600787
SEO: Customer Service, Customer Success, Client Relationship Manager, Client Success, Customer Service Team Leader, Client Services Manager, St Albans, Hatfield, Welwyn Garden City, Oaklands, Welham Green, Essendon, Lemsford, Hertfordshire
This is a great opportunity as you will be mentoring and developing the Client Services team, ensuring that all customers receive the best customer service! You will be the “Voice of the Customer” making sure all requirements are met, any issues are dealt with quickly and that all customers have a trusted partner who delivers!
We are looking for someone who has 2 years + B2B Customer Service Management Experience.
Main responsibilities:
• Direct day to day responsibility for the management of the Client Relationship team
• To instil a high standard of Customer service and processes within the Client Relationship team thereby ensuring a consistent approach is taken by the whole team
• Promoting and demonstrating commitment to excellent customer service and our ethos of putting the customer at the centre of all they do
• Understanding our customers and the sector in which they operate
• Developing and maintaining a working-level understanding of all customers, their company culture, products and services
• Proactively communicating with clients on a regular basis in a professional and efficient manner
• Developing the wider team to ensure that all members of the team have a sound understanding of the customers, services and processes
• Performance managing the team to ensure key objectives and KPI's are met
• To understand the business objectives of all customers and suggest the right solutions for their business where relevant in the role of trusted partner
• Identify and implement opportunities to effectively manage and reduce costs within the customer service function
The Ideal Candidate:
• B2B customer service management experience essential
• Excellent interpersonal skills, with the ability to influence, persuade and motivate at all levels. Ability to drive change
• Proven leadership skills with ability and confidence to lead, motivate and develop a team
• Excellent verbal and written communication skills with a very high standard of written English
• Sound organisational and planning skills, with the ability to work under pressure and to deadlines. Must be flexible in their approach, as they will invariably be asked to get involved in things at short notice. In doing so though, current commitments must not slip so time management is key
• Outstanding analytical skills
• Proven record in achieving targets and objectives
• High level of organisation and attention to detail is paramount
• Previous experience in a customer orientated role with day-to-day management of accounts desirable
If you are looking to take on a team within a Global Logistics Company then get in contact!
Chelita.virdee@mandeville-sales.co.uk 01628600787
SEO: Customer Service, Customer Success, Client Relationship Manager, Client Success, Customer Service Team Leader, Client Services Manager, St Albans, Hatfield, Welwyn Garden City, Oaklands, Welham Green, Essendon, Lemsford, Hertfordshire