HR Service Delivery Analyst, Americas (373886) Newark, New Jersey


Job Description

The purpose of the role is to:
• Work closely with Shared Service Centre (SSC) in ensuring delivery of benefits processes, review and updated of process documentation, monitor flow of employee benefits data between systems (payroll, vendor systems and PeopleSoft Human Resource (HR) database)
• Coordinate with pension vendors on data elements, regulatory testing and data reconciliation
• Adhere to predefined processes and procedures that are compliant with HIPPA regulations, policies and procedures related to self-funded medical and dental policies
• Produce medical and dental claims management information reports to enable decisions making
• Maintain appropriate reconciliations on medical and dental claims payout and administer funding aspect according to UHC claims funding submissions
• Manage administrative aspects related to HR and assist all members of the Service Delivery Team as needed.

Key Roles & Responsibilities
HR Administrative Activities
1. Managing HR incoming mail, correspondence and outgoing mailing
2. Process vendor related invoices on e-procurement
3. Ensure payments to vendors, follow up with accounts payable and maintain tracker of payments
4. Track retiree medical checks (via mail) and maintain tracker
5. Track expat checks received, advise payroll and maintain tracker
6. Track disability checks on disability Tracker
7. Coordinate with finance on deposit of these checks, and ensuring authorizations are done and reconciled
8. Maintain adequate personnel files and benefit records according to Retention Policy and US regulation.
9. Coordinating activities and managing expenses for the team

Benefits Administrative Activities
1. Ensure all benefits processes are documented, reviewed and updated as required working closely with Performance Reward and Benefits (PRB) and SSC
2. Manage and monitor delivery of benefits processes by the SSC including but not limited to employee enrollment including open enrollment and termination, COBRA notification, employee benefits data to vendors, benefits invoice payments
3. Work closely with the SSC, PRB and vendors to ensure any process gaps are fixed on a permanent basis
4. Manage disability process, tracking, communication to employees and coordinating with vendor
5. Identify opportunities for transition of processes to SSC
6. Coordinate with pension vendors on data elements and pension regulatory testing and data reconciliation
7. Help with data and information requirements for pension audits
8. Coordinate with the vendor and finance team on timely benefits funding related to claims
9. Monitor vendor claims reports and liaison with vendors to understand the claims charge
10. Perform claims reconciliation versus funding reconciliation and ensure all variance are cleared within 30days and there are no outstanding
11. Produce management information reports, on medical and dental claims to facilitate Reward/HR committee to make informed decisions related to State regulatory changes and for future benefits changes and considerations
12. Produce financial management reports on costs and claims trends and work with finance to develop cash flow requirements
13. Keep up to date the Desk Operation Instructions for all procedures related to claims processing and other pension and benefits related processes managed 
14. Ensure data confidentiality and understand procedures in dealing with Protected Health Information
Qualifications & Skills

• At least 2-3 years experience in Self Insurance claims processing & HIPPA confidentiality preferred
• Proficient in financial reconciliation & accounting
• Proficient in MS Excel, pivot tables, and management reporting, macros
• High level of organization, accountability, responsive and strong ability to meet deadlines
• Ability to adapt to changing laws and regulations as well as internal processes
• Strong communication skills
• Flexible team player with interpersonal skills
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Equal Opportunity Employer
Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.

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