HR Service Delivery Analyst, Americas (373886) Newark, New Jersey


Job Description

  • Work closely with Shared Service Centre (SSC) in ensuring delivery of benefits processes, review and updated of process documentation, monitor flow of employee benefits data between systems (payroll, vendor systems and PeopleSoft Human Resource (HR) database)
  • Coordinate with pension vendors on data elements, regulatory testing and data reconciliation
  • Adhere to predefined processes and procedures that are compliant with HIPPA regulations, policies and procedures related to self-funded medical and dental policies
  • Produce medical and dental claims management information reports to enable decisions making
  • Maintain appropriate reconciliations on medical and dental claims payout and administer funding aspect according to UHC claims funding submissions
  • Manage administrative aspects related to HR. Maintenance of employee's personnel files, scanning, mail handling, making and tracking of payments coming in and out, and team activity coordination
  • Assist all members of the Service Delivery Team as needed. Manage expense processing, coordinating of meetings and assist with employee and retiree phone calls.


Key Roles & Responsibilities

HR Administrative Activities

  • Managing HR incoming mail, correspondences and outgoing mailings
  • Process vendor related invoices on e-procurement
  • Ensure payments to vendors, follow up with accounts payable and maintain tracker of payments
  • Track retiree medical checks (via mail) and maintain tracker
  • Track expat checks (via mail) received, advise payroll and maintain tracker
  • Track disability checks (via mail) on disability Tracker
  • Coordinate with finance on deposit of these checks, and ensuring authorizations are done and reconciled
  • Maintain adequate personnel files and benefit records according to Retention Policy and US regulation
  • Coordinating activities for the team
  • Managing expenses for the team

Benefits Administrative Activities

  • Ensure all benefits processes are documented, reviewed and updated as required working closely with Performance Reward and Benefits (PRB) and SSC
  • Manage and monitor delivery of benefits processes by the SSC including but not limited to employee enrollment including open enrollment and termination, COBRA notification, employee benefits data to vendors, benefits invoice payments
  • Work closely with the SSC, PRB and vendors to ensure any process gaps are fixed on a permanent basis
  • Manage disability process, tracking, communication to employees and coordinating with vendor
  • Identify opportunities for transition of processes to SSC
  • Coordinate with pension vendors on data elements and pension regulatory testing and data reconciliation
  • Help with data and information requirements for pension audits
  • Coordinate with the vendor and finance team on timely benefits funding related to claims
  • Monitor vendor claims reports (which contain HIPPA protected information) and liaison with vendors to understand the claims charge
  • Perform claims reconciliation versus funding reconciliation and ensure all variance are cleared within 30days and there are no outstanding 
  •  Produce management information reports, on medical and dental claims to facilitate Reward/HR committee to make informed decisions related to State regulatory changes and for future benefits changes and considerations 
  • Produce financial management reports on costs and claims trends and work with finance to develop cash flow requirements 
  •  Develop benefits database as considered necessary and monitor their maintenance through the SSC
  • Reconcile retiree medical checks received and medical checks received from vendors to ensure there are no laps 
  •  Keep up to date the Desk Operation Instructions for all procedures related to claims processing and other pension and benefits related processes managed 
  • Coordinate with the medical vendor and provide to them data for non-discrimination testing 
  • Ensure data confidentiality and understand procedures in dealing with Protected Health Information (PHI) 
  • Provide data from vendor to payroll related to benefits imputed income 
  • Distribute required statutory notices and mailings for employees and retirees as per the statutory timeframes 
  • Comply with HIPPA privacy rules and procedures that deal with confidential healthcare information as determined by broker or PRB.


Qualifications & Skills

  • At least 2-3 years experience in Self Insurance claims processing & HIPPA confidentiality preferred
  • Proficient in financial reconciliation & accounting 
  • Proficient in MS Excel, pivot tables, and management reporting, macros 
  • High level of organization, accountability, responsive and strong ability to meet deadlines 
  • Ability to adapt to changing laws and regulations as well as internal processes
  • Strong communication skills
  • Flexible team player with interpersonal skills


Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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