Title: Customer Solutions Trainer, Bracknell
Location: Bracknell, Berkshire
Salary: £34,000 to £40,000 per annum plus excellent benefits
Our client is a growing organisation and a leading source of information and insight to clients across different sectors. They are looking for someone to join their large customer service team on a permanent basis providing an element of technical support to customers.
The Role:
Senior Customer Solutions Advisor EMEA role is to implement and drive training offerings, delivering first-class customer tuition on their products and services, ensuring that there is development and growth. The key to this is to ensure the strategic approach is centred on educational and training material development, dissemination of training to client organisations, internal training and learning delivery; plus interacting with clients to understand their information strategies and technical plans in order to help identify future support that can be provided.
Examples of the day to day duties:
Provide customer users with training, focusing on content and functionality of the systems that provide data and analysis Provide customer feedback to Sales, Product Management, IT and Development teams to assist in the development of existing and new electronic services Work closely with Sales and Marketing to develop proactive user promotions and client engagement initiatives Create and maintain effective and up-to-date proactive user guides to support the training provided Assess any changes in customer requirement and ensure products training meet expectations Support the testing of new products and development of existing products Respond to any customer queries relating to content or use of the applications Assist in the setting up of customised alert profiles for customers
What we are looking for:
Excellent communication and presentation skills Good knowledge of office based applications Solid administrative skills Good industry knowledge — previous experience within a Data Services provider and/or have an Economic background would be beneficial.
Extensive Travel may be required
Some previous management experience would be helpful but not essential
Benefits on offer: 25 days paid holiday per annum, Employee Assistance Programme, Pension Scheme and Flex credits to use on other benefit packages
