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HSBC - PMO Target Ops Model and Planning - 6 months-Contract

HSBC - PMO Target Ops Model and Planning - 6 months-Contract (27102016) London, England

The Global Operational Risk CRAO team is responsible for operational management, and the strategy, planning and performance management agendas for the Global OR Function, as it goes through a major transformation.

Currently ORTP (Operational Risk Transformation Programme) is transforming the way that Operational Risk is managed across HSBC. In addition there are a number of other complementary major projects outside ORTP that are being incepted, and also a number of significant objectives being delivered by the ‘Run the Bank’ (RTB) teams.

The role holder will be responsible for creating and implementing an integrated planning framework for the Global OR Function across the ‘Change the Bank’ (CTB) and ‘Run the Bank’ (RTB) teams, that brings all these activities together into a single Integrated Plan. The role holders primary responsibilities will include:

Strategic Planning

  • Creation of an integrated planning framework for the Global OR Function across CTB and RTB enabling:
  • A single integrated view for all the key OR deliverables
  • Confidence that projects and key workstreams are properly planned and executed using consistent, best in class practices, so that things get delivered on time on a ‘no surprises’ basis
  • A standard approach to incepting and running new projects
  • Alignment of financial and resource planning across Change and RTB
  • Creation of an enduring process that will continue after ORTP has completed
    • Providing planning support to projects, working with PMs to ensure that planning and tracking to plan is undertaken to a high consistent standard
    • Creating and maintaining a single integrated view for all projects and key deliverables across Global Operational Risk (ORTP projects, non ORTP projects, key RTB deliverables), to be used to track progress, slippage and issues requiring escalation. This will require working closely with the ORTP PMO, PMs and key stakeholders
    • Using the framework to drive a consistent approach to planning and project implementation, e.g. a standard approach to factors like planning and milestone management (enabling aggregation/rollup of milestones to create a ‘Plan on a Page’ view), stakeholder management, cost management, benefits management, risk and issue management, QA, change control etc
    • Ensuring that a common sense approach is used when creating the plan i.e. logical, structured, jargon-free, critical path milestones understood, appropriate level of detail etc
    • Implementing planning KPIs and proactively monitoring performance against plan
    • Responsible for identifying mitigating actions and remediation plans for when planning targets are off track
    • Identifying issues early so they can be managed and their impact managed
    • Managing senior stakeholders across the organisation

Principal Accountabilities: Key activities and decision making areas

Typical KPIs and Targets

Impact on the Business

  • To develop and implement an integrated OR strategic plan, used to help manage the OR function
  • Work effectively with Regional Operational Risk and Global Business Operational Risk teams, ‘Central’ RTB teams and ORTP to ensure that progress against major milestones is effectively monitored

 

  • Integrated plan delivered on time
  • Deliver standardized approach to key business support activities as related to strategy planning
  • Meet deadlines for all key business processes
  • Key objectives delivered to plan

 

 

 

 

 

Major Challenges

The jobholder is expected to have a good knowledge of the Operational Risk approach and ideally previous experience of working in the organisation. Challenges include:

  • How to drive significant change in a large and complex organisation
  • How to successfully challenge the ‘status quo’, identifying opportunities which are radical but implementable, and successfully gaining senior stakeholder support
  • How to develop and embed a commercial mindset across the Function

 

Role Context

 

The nature of the role requires close working contact with senior executives and all business areas.

The jobholder has to possess good knowledge of Banking, Operational Risk and the Regulatory environment. In addition, the jobholder is expected to be highly organized and to act independently and proactively and exercise broad discretion with minimal guidance and supervision.

The job holder should have experience of successfully planning, managing and delivering projects in a large complex organisation with multiple stakeholders.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)
  • Significant experience of applying best in class planning and project management approaches in practice
  • In-depth knowledge of Operational Risk processes
  • Strong communication, negotiation and influencing skills, at all levels, including senior stakeholders
  • Demonstrable experience of successfully mobilizing and delivering projects end to end
  • Experience of working in the Banking industry
  • Ability to understand complex concepts, think laterally and devise effective solutions.
  • Ability to cope with pressure and tight deadlines.
  • Advanced MS Office skills (Excel/Powerpoint/Word)

 
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